Delivery Operations Team Lead

Skill required: Talent HR - Talent Identification


Designation: Delivery Operations Team Lead


Qualifications:Any Graduation


Years of Experience:7 to 11 years


What would you do ur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets.


What are we looking for

Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.

Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes

Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team.

Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason

Communication, training and implementing relevant Process knowledge change/updates to the team.

Ensure service measures outcomes are met in accordance with the Service Level Agreement (SLA).

Plan, implement monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines accuracy levels as per defined standards

Roles and Responsibilities:

Create implement robust Internal quality controls to ensure accuracy levels are met.

Manage Weekly and Monthly MIS inputs to Ops Manager and SDL.

Monitor/measure performance through regular process reviews of metrics

Drive productivity measures for optimum utilization of FTEs

Create implement governance mechanism to ensure compliance to defined process requirements.

Demonstrate the knowledge subject matter expertise to help resolve issues.

Review process on a regular basis and re-engineer when required by change requests

Review Change Requests, do impact analysis and cascade changes to team

Manage amendments to internal metrics with onshore as well as SLA with client

Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives.

Be a Process Expert maintain all process documentation or work instructions to include all process updates per current process flows.

Participate actively in organizational wide initiatives like business Excellence etc.

Create a logical plan, realistic estimates and schedule for an activity or project segment.

Manage system downtime system issues data and escalate to appropriate sources

Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals

Encourages clients to actively participate in developing solutions and to raise concerns.

Identifies implements improved/innovative work processes or client/customer service.

Manage Service Issues escalations with root cause analysis for accurate timely service delivery

Independently identify and resolve complex issues/problems within own area of responsibility.

Build motivated team leads and SMEs to provide optimized service delivery

Conduct regular skip meetings to understand pulse of the team

Liaise with various departments / functions to resolve issues and fulfill employee expectations

Responsible for team members performance evaluation and career counseling through regular performance feedbacks

Perform Talent Review to analyze training needs of team members and ensuring consistent learning.

Ensure succession planning for critical team members sufficient back up planning development of successors.

Manage attrition and implement retention strategies.

Drive team engagement and rewards recognition strategies

Manage and improve people performance and align them with organizational goals and objectives


Qualification Any Graduation