Delivery Operations Specialist

Skill required: Talent Development - Learning Operations

Designation: Delivery Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Learning Admin Lead is responsible for overseeing and leading day to day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance and effective people coordination.

The role acts as a key point of contact between learners, stakeholders, vendors and the learning delivery team while driving operational excellence and continuous improvement in learning processes.

Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.

What are we looking for?

Primary skill - Learning Operations

Bachelors degree in any discipline

Certifications in HR, Learning and Development or Operations are an added advantage

Shift Timings

Must be flexible with respect to shift timings


Roles and Responsibilities:

Lead and manage a team of Learning Admin Associates and Analysts

Oversee end to end learning administration activities including scheduling, enrollment, tracking and reporting

Ensure SLA, quality and compliance adherence across learning operations

Act as escalation point for learner and stakeholder issues

Coordinate with Learning Partners, HR, vendors and facilitators for seamless learning delivery

Review and validate learning data, dashboards and operational reports

Drive process standardization, documentation and continuous improvement initiatives

Support audits, compliance checks and data privacy requirements relevant to APAC

Lead client and stakeholder interactions

Strong understanding of Learning and Development operations and shared services delivery

Hands on experience with Learning Management Systems LMS and learning tools

Advanced proficiency in MS Excel including reports, trackers and dashboards

People management and task allocation skills

Stakeholder communication and issue resolution capability

Knowledge of APAC compliance, workplace learning standards and data privacy norms

Ability to manage multiple priorities in a fast paced environment

Qualification
Any Graduation