Delivery Operations Specialist

Skill required: Talent Development - Learning Delivery Operations

Designation: Delivery Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• Direct service delivery for a team or a deal What are we looking for
• Any Bachelors Degree
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles, tasks
• business experience with similar background
• Should have exposure working on LMS.
• Should have minimum of 2 years experience in scheduling learning administration.
• Project management skills (Planning & Organizing)
• Adopt an analytical approach
• Strong organizational skills.
• Ability to prioritize conflicting requirements Roles and Responsibilities:
• Organize scheduling tasks, resources, and priorities.
• Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.
• Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
• Ensure Cancellation policies are being followed for scheduling.
• Monitor the performance of all daily scheduling tasks in multiple Accenture , Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client, Operations).
• Work with Delivery teams , BI, DSM to maintain accurate course, instructor and facility information (Matrices).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit, scope.
• Pro-actively escalate potential serious , high-level issues to Senior Scheduling Lead (L8)
• Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
• Perform all people processes for the team in line with HR policies.
• Assist with developing and documenting cross region scheduling processes.
• Ensure attrition target for the deal are met and closely monitored
• Provide input to Continuous Improvement
• Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
• Responsible for people management, capacity, productivity utilization of the scheduling team.
• Conduct monthly 1:1 with subordinates and document the connect on tool.
• Responsible for monitoring and achieving the contractual agreed metrics.
• Scheduling transport for the team members and monitor no shows and cancellatio