Delivery Operations Senior Analyst

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.

a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market

Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.

Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for

Primary skill - Service Desk Non-Voice Support - P5

Secondary skill - People Management - P4


Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems.

Your day to day interactions are with peers within Accenture.

You are likely to have some interaction with clients and or Accenture management.

You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.

Decisions that are made by you impact your own work and may impact the work of others.

In this role you would be an individual contributor and or oversee a small work effort and or team.

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation