Delivery Operations Senior Analyst-Voice

Skill required: Financial Planning Analysis - Financial Planning and Analysis (FPA)


Designation: Delivery Operations Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years


What would you do The role is responsible for handling incidents (tickets) and making Inbound/outbound calls for retailers contracted with the Client and their sales representatives and to Respond to finance-related inquiries from US retail and trade marketing customers. Resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments among others. Manage incident tickets, ensuring accurate categorization and timely escalation to internal teams.


What are we looking for Technical Skills: Intermediate knowledge of Microsoft Office (Excel Outlook).
Experience: At least 3-5 years in an analyst or similar role, preferably in finance or trade payment processes. Experience to work in 3rd Party culture, improve processes to provide more effective results
Soft Skills: Effective communication and interpersonal Skills, ability to work under pressure, and analytical thinking.


Roles and Responsibilities:

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Ensure compliance with KPIs and data privacy standards

Drive continuous improvement to enhance efficiency and customer satisfaction work

Prepare and deliver recurring reports with precision and timeliness


Qualification Any Graduation