Delivery Operations Associate Manager

Skill required: Talent Acquisition- end to end - Talent Identification

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role will be a regional leadership and delivery role responsible for clients professional hiring activities and in line with the clients professional recruiting process. This job involves connecting with regional Hiring Managers while ensuring all the Service Levels are met along with high levels of customer satisfaction from the client.

This position is accountable for the overall execution and service delivery of recruitment activities within the client. This position directs a team of client facing recruiters, temporary and contract workers, and liaises with the on,offshore recruitment services teams. This position serves as an escalation point to resolve customer issues.

This role is accountable for developing new and or managing existing key internal, external client relationships across sphere of influence and leads a team, typically delivering results through others while acting as a role model within Accenture Operations.

Ability to identify passive talent for difficult-to-fill positions.

Build and maintain talent pipelines.

What are we looking for?

Any graduate

Post graduate in human resources or related discipline

Certification in Success Factors Recruitment module

HR Domain certification, recruitment certification

8+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team

8+ years of team handling

8+ years of Client, stakeholder engagement in outsourcing environment

Experience in RPO set up for multi-country support


Roles and Responsibilities:

Involved in objective setting for the Recruitment team, including budget development and defining operational policies

Accountable for and makes independent decisions impacting operational direction and client satisfaction of recruitment for large complex group or groupings within client organization.

Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility

Initiate and promote continuous improvement programs across sphere of influence

Accountable for consistency of messages and profile development across the clients organization

Ensure clients recruiting strategy is in line with diversity objectives

Collaborate with Recruitment Leads across the organization to ensure reusability, consistency and standardization in recruiting practices

Collaborate with client leadership on profile development, and supply-demand planning to meet overall business objectives. Includes monitoring the recruiting pipeline against key performance indicators and adjusting the plan if necessary

Report on and accountable for client satisfaction of recruitment progress and metrics, team member productivity, activity and issues to client and Senior Recruiting Lead activity and issues to client and Senior Recruiting Lead

Proactively identifies issues affecting team progress and implements solutions; initiates and promotes continuous improvement programs across team

Foster and maintain relationships with key client stakeholders to understand their business objectives and fulfill recruiting demand

May direct or participate in one or more special projects and initiatives

Manage and ensure consistent application of human resource processes including career development, salary review, resourcing and performance management within area of responsibility

Evaluate direct reports and provides formal counseling and mentoring

Qualification
Any Graduation