Delivery Operations Associate Manager

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Talent Development Instruction Design

Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.

Bachelor s degree

Minimum 8 plus years of experience in PMO or project coordination roles

Proficient in ADO, Microsoft Project, Google Suite, Beeline, and MS Office (Excel, PowerPoint)

Familiarity with communication tools such as Google Gamma and Google Newslette

What are we looking for?

Detail orientation

Written and verbal communication

Preferred
Qualifications:Project management certifications such as PMP or PRINCE2

Exposure to global delivery environments or multi-time-zone coordination

Strong communication and stakeholder engagement skills

High level of attention to detail and organizational effectiveness

Ability to prioritize and multitask in a dynamic, deadline-driven environment.

Analytical mindset with experience in handling large volumes of data and reporting

Self-motivated, proactive, and able to work independently.

Critical Thinking


Roles and Responsibilities:

In this role you are required to do analysis and solve moderately complex problems

May create innovative solutions, leveraging and, where needed, adapting existing methods and procedures.

The person would require understanding of the strategic direction set by senior management as it relates to team goals.

Primary upward interaction is with direct supervisor.

May interact with peers and or management levels at a client and or within Accenture.

Guidance would be provided when determining methods and procedures for new assignments.

Decisions made by you will often impact the team in which they reside.

Individuals would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.

Please note that this role may require you to work in rotational shifts.

Project Planning and Tools Administration

oMaintain and update Microsoft Project Plans and Azure DevOps (ADO) dashboards.

oCreate and manage line items, demand plans, buckets, and baselines as per team requests.

oManage PWA access requests and address tool-related queries.

Onboarding and Offboarding Support

oCoordinate onboarding offboarding processes for internal and external resources.

oCollaborate with relevant teams to request and track hardware (e.g., Chromebooks, MacBooks, Windows machines)

oSupport project leads and managers with onboarding documentation and process queries.

Reporting and Governance

oPrepare and share fortnightly, monthly, and quarterly budget reports (budget vs. actuals, ETC) with PA leads.

oTrack and send Customer Satisfaction Score (CSS) reminders for overdue items.

oBuild QBR MBR decks using data extracted from ADO systems.

oGenerate ad hoc reports to support project leadership or governance forums.

Contractor Management (Ad hoc)

oUse Beeline tools for contractor onboarding and offboarding.

oTrack Work Order (WO) end

Qualification
Any Graduation