Delivery Operations Associate Manager

Skill required: Order to Cash - Order to Cash (OTC)

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• The Assistant Financial Controller (AFC) is responsible for supporting end-to-end Order-to-Cash (OTC) Controllership activities, ensuring accurate Accounts Receivable management, cash application, credit administration, customer master maintenance, invoicing, reconciliations, and month-end close activities. The role requires strong analytical skills, stakeholder management capabilities, and a sound understanding of a
• Optimizing working capital providing real time visibility and end to end management of revenue and cash flow and streamlining billing processes This team over looks the entire processes that starts from customers inquiry sales order to delivery and invoicing The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers The role requires a good understanding of cash applications the process of applying unapplied cash reconciliation of suspense account in cash application and process them from payment receipt to finalization
• An end-to-end process that addresses all aspects of collecting cash from initial order receipt and credit authorization to collections and revenue assurance activities. What are we looking for
• Primary skill - Order to Cash (OTC) - P1 Required Qualifications
• Bachelor s degree in Finance, Accounting, Commerce, or related field.
• 4-7 years of experience in OTC, Accounts Receivable, Controllership, or Financial Operations.
• Strong understanding of AR, Cash Application, Credit Management, Collections, and Financial Close processes.
• Experience working with ERP systems (SAP, Oracle, NetSuite, Dynamics, or similar).
• Proficiency in Microsoft Excel and financial reporting.
• Knowledge of accounting principles, reconciliations, and journal entry processing Roles and Responsibilities:
• Accounts Receivable & Cash Application
• Process and apply customer payments accurately and timely.
• Review electronic bank statements and allocate customer receipts against open invoices.
• Process remittance advices and resolve missing or incomplete remittance information.
• Investigate and resolve unapplied, unidentified, short-paid, and deducted cash transactions.
• Process customer refunds and cash application activities.
• Post credit memos, returns, debit memos, and adjustments in ERP systems.
• Perform payment posting and reconciliations for eCommerce channels including Shopify, TikTok Shop, Amazon US, and Amazon Canada.
• Upload daily bank activity and support cash reconciliation processes.
• Match banking transactions in ERP to corresponding bank transactions
• Collections & Credit Management
• Generate and distribute customer statements and dunning letters.
• Monitor overdue accounts and proactively engage customers to collect outstanding balances.
• Prepare and report overdue Accounts Receivable balances on a recurring basis.
• Support customer dispute resolution and deduction management.
• Review customer credit requirements and analyze Dun & Bradstreet reports.
• Support credit limit calculation and recommend credit limit changes.
• Maintain customer credit limits within ERP systems based on approved requests.
• Provide credit-related analysis for orders exceeding approved limits.
• Customer Master Data Management
• Create and maintain customer master records in ERP systems.
• Process customer master changes and updates with supporting documentation.
• Coordinate with customers and internal stakeholders to obtain required master data information.
• Ensure adherence to data governance and control requirements.
• Invoicing & Revenue Support
• Prepare and issue manual invoices for non-standard billing and cross-charge transactions.
• Process EDI invoicing activities.
• Post daily sales trans