Delivery Operations Associate Manager

Skill required: Talent Development - Learning Content Development

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
Is responsible for overseeing and leading day-to-day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. The role acts as a key point of contact between learners, stakeholders, vendors, and the learning delivery team, while driving operational excellence and continuous improvement in learning processes.
"

Relevant years of experience in learning administration, or learning shared services

Prior experience in a lead or team coordination role is mandatory

Exposure to LMS platforms SuccessFactors & ClearXP is mandatory.
Exposure of working with Australian client in airline sector."
Develop learning activities and supporting materials according to the content design plan.

What are we looking for?
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Strong understanding of Learning & Development operations and shared services delivery

Hands-on experience with Learning Management Systems (LMS) and learning tools

Advanced proficiency in MS Excel (reports, trackers, dashboards)

People management and task allocation skills

Stakeholder communication and issue-resolution capability

Knowledge of Australian compliance, workplace learning standards, and data privacy norms

Ability to manage multiple priorities in a fast-paced environment"

"

Bachelor-s degree in any discipline

Certifications in HR, Learning & Development, or Operations are an added advantage"

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
"

Lead and manage a team of Learning Admin Associates and Analysts

Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting

Ensure SLA, quality, and compliance adherence across learning operations

Act as escalation point for learner and stakeholder issues

Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery

Review and validate learning data, dashboards, and operational reports

Drive process standardization, documentation, and continuous improvement initiatives

Support audits, compliance checks, and data privacy requirements relevant to Australia
Lead client & stakeholder interactions"

Roles and Responsibilities:

"

Lead and manage a team of Learning Admin Associates and Analysts

Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting

Ensure SLA, quality, and compliance adherence across learning operations

Act as escalation point for learner and stakeholder issues

Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery

Review and validate learning data, dashboards, and operational reports

Drive process standardization, documentation, and continuous improvement initiatives

Support audits, compliance checks, and data privacy requirements relevant to Australia
Lead client & stakeholder interactions"

Qualification Any Graduation