Delivery Operations Associate Manager

Skill required: Talent & HR Practice - HR Analytics

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
As a Delivery Lead, you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems (e.g., Workday). You will manage a team of reporting professionals, ensuring timely, accurate, and high-quality deliverables. The role requires a strong blend of leadership, client engagement, and hands-on technical expertise in MIS Reporting and Excel-based solutions. You will drive continuous improvement, foster team capability, and ensure reporting outputs are aligned with business and client objectives.

What are we looking for?

Relevant years in reporting / analytics delivery

Bachelor-s degree (B.A / B.Com / B.Sc / B.Tech or equivalent).

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
Mandatory: MIS Reporting, Advanced MS Excel, Email Writing Skills, Analytical & Problem-Solving Skills, Strong Verbal Communication, Stakeholder & Operations ManagementPreferred: HR Domain Knowledge, VBA / PowerQuery

Roles and Responsibilities:

"

Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts

Ensure timely and accurate delivery of standard reports, dashboards, and client-defined outputs

Act as the primary escalation point for delivery risks and issues

Serve as the main liaison for client stakeholders on all reporting matters

Translate business requirements into scalable and sustainable reporting solutions

Drive automation initiatives using Excel, VBA, and PowerQuery to improve efficiency

Monitor SLAs, KPIs, and quality metrics for reporting deliverables

Champion root cause analysis (RCA) and preventive action implementation

Oversee development and maintenance of robust Excel-based MIS tools

Ensure adherence to SOPs, documentation standards, and version controls

Identify opportunities to standardize and scale reporting processes

Contribute to talent planning, capability building, and succession planning"

Qualification Any Graduation