Delivery Operations Associate Manager

Skill required: Talent Acquisition- end to end - Talent Identification

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
"The Talent Acquisition - Recruitment professional is responsible for the strategic development and ongoing operation of Recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities, while ensuring delivery of Recruitment services in line with contractual metrics and operational best practices.
The role is accountable for day-to-day recruitment operations"

What are we looking for?
"Relevant years End-to-end recruitment delivery (workforce planning, sourcing, screening, onboarding)
RPO or managed services recruitment models
SLA / KPI management and recruitment reporting
Team handling and day-to-day operational oversight
Client interaction and issue resolution
Exposure to Australian recruitment processes especially in airline industry is mandatory
Knowledge of SuccessFactors Recruiting module"

Any Graduate
"

Recruitment service delivery and RPO operations

SLA / KPI tracking and operational governance

Team mentoring and performance management

Client interaction and issue resolution

Recruitment analytics and dashboard reporting

Process optimization and continuous improvement

Strong understanding of end-to-end recruitment lifecycle

Excellent communication skills with professional, error-free language

Ability to interact confidently with clients and internal stakeholders

Clear articulation during operational and governance discussions

Knowlegde of Applicant Tracking Systems (ATS), Job Boards, HCM platforms"

Roles and Responsibilities:

"Day to Day activity: strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs). Some on with US/ Canada recruitment experience & has managed recruitment for these geographies.
Key responsibilites:

Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery

Manage day to day client interactions and communications

Mentor and manage a team of recruiters

Develop and deploy process improvement initiatives and process optimization projects within the deal

Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care

Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections

Handling any team performacne releated issues with in the team
Partner with Hiring Managers and candidates and ensure continuous engagement throughout the end-to-end hiring process"

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"

Qualification Any Graduation