Delivery Operations Associate Manager

Skill required: KYC Screening - Know Your Customer (KYC)

Designation: Delivery Operations Associate Manager

Qualifications:B.B.M/Bachelor of Information systems and Management/Bachelor's degree with Finance specialization

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Associate Manager role providing operational leadership for 1LoD functions, driving governance, stakeholder management, and continuous improvement across regions. KYC Screening involves checking customers against various databases to identify potential risks such as fraud, money laundering, or terrorist financing. This includes verifying personal information and cross-referencing it with watchlists, sanctions lists, and other sources. The goal is to ensure compliance with regulations and protect the organization from financial crimes. Key tasks involve Customer Identity verification, Risk Assessment & Screening, Compliance & regulatory adherance, alert managment & escalation and data management & reporting Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence.

What are we looking for Graduate: Qualification

• Operations management expertise
• Governance and committee reporting
• Stakeholder and client engagement
• Process transformation skills
• Regional coordination
• Change management
• Strategic thinking Roles and Responsibilities:
• Manage 1LoD operations across multiple activities- DD, onboarding, managing risk events, reporting
• Own governance and reporting to leadership
• Drive process automation and efficiency
• Manage stakeholder relationships (internal & client) and handle escalations
• Lead regional coordination for 1LoD activities
• Ensure policy compliance and control effectiveness
• Support transformation and change initiatives
• Decision making and problem solving
• Talent development and succession planning along with performance management