Delivery Operations Associate Manager

Skill required: Talent Development - Learning Delivery Instruction


Designation: Delivery Operations Associate Manager


Qualifications:Any Graduation


Years of Experience:10 to 14 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Learning & Development Content Associate Manager (CL8) is responsible for leading the development, quality, and governance of learning content across multiple programs. The role ensures that learning assets are instructionally sound, aligned with business objectives, and compliant with regional and global standards. This position partners with learning strategists, instructional designers, and stakeholders to deliver high-impact learning experiences across digital and blended formats.


What are we looking for

Relevant years of experience in Learning & Development, instructional design, or learning content roles

Prior experience leading content development or quality review teams

Experience working with global or regional stakeholders preferred

Bachelors degree in Education, Instructional Design, Learning Sciences, Communications, or related field

Post-graduate qualification or certification in Learning & Development or Instructional Design is desirable

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"


Roles and Responsibilities:

Lead and manage end-to-end learning content development initiatives across programs

Oversee instructional design, content writing, and multimedia learning assets to ensure quality and consistency

Review and approve learning content for instructional integrity, accuracy, accessibility, and branding standards

Partner with stakeholders to translate learning requirements into effective content solutions

Manage content production timelines, dependencies, and risks across multiple workstreams

Ensure adherence to Australia-specific accessibility, inclusion, and compliance requirements

Mentor and guide content developers, instructional designers, and QA reviewers

Drive continuous improvement through content analytics, learner feedback, and quality metrics

Strong knowledge of instructional design principles and adult learning methodologies

Experience in managing digital learning content (eLearning, virtual, blended formats)

Proficiency with LMS/LXP platforms and content authoring tools

Understanding of accessibility standards (WCAG) and inclusive learning practices in Australia

Stakeholder management and content governance skills

Strong written, review, and editorial capabilities with attention to detail

Ability to manage multiple projects in a fast-paced, global delivery environment


Qualification Any Graduation