Delivery Operations Associate Manager
Accenture · Bengaluru · onsite · Posted 71d ago
Undisclosed10–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Delivery Operations Associate Manager
Qualifications:BCom
Years of Experience:10 to 14 years
What would you do
What are we looking for
Extensive experience (15+ Years) in Payment Operations, or a related role within the financial industry.
Strong knowledge of Payment products, services, and operations
o Wire/ACH/Credit card/Debit card, Cheques Payments, Deposit/Lockbox Operations
o Payment Repairs & Investigations
o Maintenance & Servicing Requests
o Sanctions Screening/OFAC Screening
Proven leadership skills with the ability to motivate and develop teams, drive results, and manage change.
Excellent analytical and problem-solving abilities, with a strategic mindset.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
Strong understanding of Payment regulations (ACH/NACHA, Fedwire compliance requirements, and risk management practices)
Demonstrated ability to adapt to changing market conditions and effectively lead in a dynamic business environment.
Proficiency in using banking software and technology platforms.
Strong organizational skills and attention to detail.
Ability to prioritize tasks, meet deadlines, and work effectively under pressure
Employee should be flexible with shifts (US Shift / Rotational Shift) and willing to extend their shift timings during the transition phase. B. Com / Accountancy background is preferred.
Work Location: Bengaluru and work from Office only
Roles and Responsibilities:
Strong domain knowledge of end to end domestic (ACH)/international payments (Swift, Fedwire), Cheques, Deposit/Lockbox Operations
Sound understanding in international payment and clearing process
Expertise in Payment systems and Mechanisms and good understanding of Payment products -Cheques (Reconciliation, Claims, Adjustments, Positive Pay, Fraud etc.), Lockbox Operations
Review electronic payments, payment repair, investigations, reconciliations and servicing & maintenance requests.
Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue targets.
Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives.
Ensure compliance with banking regulations, policies, and guidelines in payment banking operations.
Drive the development and implementation of new payment products, services, and digital solutions to meet customer needs and market demands.
Analyze market trends, customer behaviors, and competitive landscape to identify business opportunities and drive innovation.
Build and maintain strong relationships with key customers, business partners, and stakeholders to foster loyalty and promote business growth.
Provide guidance and support to Payment operations teams, including performance management, training, and professional development initiatives.
Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence.
Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies.
Stay updated on industry best practices, emerging technologies, and regulatory changes affecting retail banking and commercial banking operations.
Prepare and present operational reports, financial analysis, and performance updates to senior management.
Qualification BCom
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer feedbackBanking Softwarebanking regulationsBankingCommercial BankingAccountancycredit cardAdministrationcompliancebanking operationsCommunication And Interpersonal Skills
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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