Delivery Operations Associate Manager - Voice

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Delivery Operations Associate Manager

Qualifications:BCom/MCom

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical & will be helping us in determining financial outcomes by collecting operational data, reports, whilst conducting analysis & reconciling transactions.

Optimizing working capital, providing real-time visibility & end-to-end management of revenue & cash flow, & streamlining billing processes.

This team overlooks the entire processes that starts from customers inquiry, sales

Cash Application Processing team focuses on solving queries related to cash applications & coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, & process them from payment receipt to finalization.

The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

What are we looking for?

Education - BCom,MCom

Strong Verbal Communication Skills

Strong understanding of cash application process

Ready to work in night shifts

Strong Written Communication

MS Office

Problem Solving attitude

Team management

Analytical skill

Client and other stakeholder management

Logical reasoning and thought process

Process transition experience

Management of SLA and KPIs

Process control and compliance

Internal and External Audit exposure

Train the trainer skills on process and systems


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and or management levels at a client and or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Qualification
BCom,MCom