Delivery Manager

DELIVERY MANAGER

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION AND FLEXIBILITY

This role can be fully remote for candidates based in Brazil, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

THE OPPORTUNITY

As a Delivery Lead, you'll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities related to Data & AI. You'll have the unique opportunity to build and grow a team as the Virtual CEO of your project!

This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting and mentoring other Delivery Leads and Project Managers, guaranteeing their career development in our company.

Responsibilities

• Drive product development that involves Data and AI (traditional AI, GenAI and Agentic AI), leading the creation of products that are critical to our clients' businesses

• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process

• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives

• Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation

• Encourage sustainable flow for your team while focusing on key client objectives

• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product

• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods

• Engage directly with clients managing the account details, project scope, and relationship

Qualifications

• 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business

• Experience leading Fortune 500 custom software development and Data & AI projects, from discovery through UX design, implementation, and deployment

• Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders

• An experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems (e.g. API issues vs client-side, bug management issues, etc)

• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals

• You have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partners

• You've managed projects in which you mentor other product, development, design, and testing team members

• Excellent English speaking skills

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency

• Led data and AI-intensive projects successfully that generated business value

• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users

• You've taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects

• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

EQUAL OPPORTUNITY EMPLOYER

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.