Delivery Manager

Role & responsibilities

Objective

To lead and manage field quality assurance and inspection activities across client sites, ensuring compliance with project specifications, international standards, and regulatory requirements while driving consistency, efficiency, and client satisfaction in on-site delivery.

Responsibilities

• Oversee field QA/QC operations, including inspection, testing, and certification of civil, mechanical, electrical, instrumentation, and welding works.

• Plan and allocate inspectors, technicians, and coordinators for project sites to ensure timely and effective service delivery.

• Ensure compliance with quality standards (ISO, ASME, AWS, API, IEC, ASTM, etc.) and client-specific requirements.

• Act as the key interface between site teams, clients, contractors, and internal delivery teams.

• Monitor and report field quality KPIs, NCRs (Non-Conformance Reports), and corrective action status.

• Conduct site audits, risk assessments, and quality reviews to ensure adherence to TIC protocols and HSE standards.

• Drive knowledge-sharing, training, and mentoring field inspectors and junior engineers.

• Support troubleshooting and resolution of on-site technical and quality issues.

• Ensure system compliance as per the organization requirements.

• Prepare and present detailed mobilization reports to clients and leadership.

Skill Set

• Strong knowledge of QA/QC methodologies across multiple engineering disciplines.

• Hands-on expertise with inspection techniques (NDT, welding inspection, civil testing, FAT/SAT for equipment, etc.).

• Ability to read and interpret drawings, P&IDs, WPS, ITPs, and compliance documentation.

• Familiarity with TIC processes, third-party inspection standards, and client audits.

• Proficiency in digital reporting tools, ERP/quality management systems.

• Leadership and team management skills with ability to manage distributed field teams.

Qualifications

• Bachelors degree in engineering (Civil, Mechanical, Electrical, Instrumentation, or related).

• QA/QC or inspection certifications (ISO 9001 Lead Auditor, CSWIP, BGAS, NACE, AWS-CWI, API, ASNT Level II, etc.) preferred.

• HSE certifications (NEBOSH, IOSH, ISO 45001 awareness) advantageous.

Experience

• 10–15 years of experience in quality assurance, inspection, or certification, with significant field/site exposure.

• Proven track record of managing inspection teams in large EPC/TIC or industrial projects.

• Experience in handling multi-disciplinary quality assurance at client sites.

Reporting Authority: Regional Head

Span of Control: Individual Contributors