Delivery Manager

Your Responsibilities at Infinx:

• Own and manage end-to-end delivery of customer implementation projects from kickoff through go-live and stabilization
• Develop and maintain project plans, timelines, milestones, and dependencies
• Drive client communication and coordination , including status updates, progress tracking, and issue resolution as the primary contact
• Coordinate closely with internal teams (Analysts, Tech Implementation Specialists and other stakeholders) to ensure alignment on scope, timelines, and priorities
• Track implementation progress, risks, issues, and dependencies; proactively escalate when required
• Coordinate functional testing, UAT, and go-live readiness activities
• Ensure all requirements are implemented, tested, and validated prior to go-live
• Support post go-live stabilization and ensure smooth transition to support teams

Who's Our Ideal Candidate?

Must Have

• 5+ years of experience in Delivery Management, Implementation Management, or Project Management
• Strong experience managing enterprise customer-facing product implementations
• Excellent communication, coordination, and stakeholder management skills
• Strong project management fundamentals (planning, tracking, risk and issue management)
• Ability to understand product flows and business processes to address functional questions
• Experience working with cross-functional teams across product, engineering, and QA

Good to Have

• Exposure to US healthcare domain (PA, RCM, Claims, Eligibility, EHR, etc.)
• Experience with SaaS or enterprise software implementations
• Familiarity with Agile or hybrid delivery models
• Experience working with globally distributed teams