Delivery Manager

Job Summary

Delivery Leadership - Lead end-to-end delivery of Software Testing and Quality Engineering engagements across multiple banking clients.

Responsibilities

• Manage projects executed under T&M, Professional Services, Managed Services, and Fixed Price commercial models.
• Managed the testing and QA resource needs fulfilment for client project needs as per schedule and the quality
• Kickstart new programs/projects for existing and new clients.
• Ensure projects are delivered on time, within budget, and with agreed quality standards.
• Own delivery governance, project health, risk management, escalation management, and customer satisfaction.
• Drive continuous improvement initiatives to improve quality, automation, productivity, and profitability.
• Ensure adherence to delivery KPIs, SLAs, utilization targets, and gross margin objectives.
• Monitoring Revenue Leakage and GM improvement.
• Working with Finance on billing and invoicing issues, Resource planning, coordinating with RMG & TA.

Quality Engineering Leadership

• Provide technical leadership across functional and non-functional testing initiatives.
• Drive adoption of automation-first testing strategies.
• Contributing on Marketing & white papers.
• Promote shift-left testing and Quality Engineering practices.
• Ability to guide teams on:
  • Test Automation
  • API Testing
  • Mobile Testing
  • Test Data Management
  • CI/CD Quality Gates
  • DevOps-enabled Testing
  • Agile Testing practices

AI in Quality Engineering

• Stay current with emerging AI technologies impacting Software Testing.
• Drive adoption of AI-powered testing accelerators and tools.
• Identify practical use cases of Generative AI across diverse areas withing testing life cycle
• Enable teams to leverage AI responsibly for improving delivery efficiency and quality.

People Leadership

• Lead, mentor, and develop high-performing QA and Quality Engineering teams.
• Conduct performance reviews, career development discussions, and succession planning.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.