Delivery Manager

Operational Functions:

• Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes.
• Ensure speedy delivery of cargo to customers.
• Compliance with all regulations of USA & Canada Customs/IATA/TSA and other governing bodies.
• Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication.
• Ensure full compliance with SOPs; Fix gaps in task ownership, Communication quality, and Process consistency.
• Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting.
• Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team.
• Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls.
• Ensure seamless collaboration with our service providers.

Financial and Accounting Functions:

• Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue and cost per job, expenses & revenue ratio.
• Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports, etc.) appropriately.
• Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

People Management Functions:

• Lead, motivate, and manage all operations teams.
• Retain adequate staffing levels.
• Conduct quarterly performance reviews; Establish targets and objectives.
• Monitor staff performance - work with HR on employee relations and training issues.
• Use discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
• Assists Human Resources in the hiring and termination of employees.

Required Skills & Qualifications:

• Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS
• Bachelors degree in any field (preferred: Commerce, International Trade, Logistics)
• 5+ years of industry related experience required with preference to freight forwarding.
• 2+ years of team management experience, including managing team leads or shift managers
• Demonstrated Leadership and People Management skills
• Strong attention to detail, data integrity, and customer service mindset
• Highly motivated and results driven
• Outstanding people skills; customer driven, business savvy
• Able to handle complex problems, knows how to multitask