Delivery Manager

• We are seeking a highly motivated and dynamic individual to join our team as a Delivery/Account Manager, specializing in strategic sales and delivery within the high-tech vertical
• This is a key role for one of our leading Clients whom we provide a range of digital programs across: digital testing (release testing, localization, payment, accessibility testing, automation); user research (UX testing, customer journey research, inclusive design); and AI development (data collection, genAI testing and user feedback)

Your responsibilities fall into 3 main areas:

Grow the business/account

• Deeply understand the Client s business, product roadmap, and key initiatives in order to develop winning solutions that drive meaningful outcomes
• Drive profitable growth by developing a robust pipeline of opportunities (prospecting, originating deals, building relationships, leading discovery sessions, developing proposals, creating winning sales strategies, negotiating and closing new business)

Drive Client value creation

• Manage our Indian based delivery team to ensure delivery excellence and long-term retention
• Champion the Client to our internal teams by providing product and service delivery feedback to improve delivery and Client outcomes

Build long term relationships

• Cultivate and nurture client relationships at all levels
• Act as a trusted advisor offering expert guidance on industry trends, market insights, and innovative solutions to drive their business growth and success
• Lead digital strategy discussions with the Client in key areas such as genAI testing

Qualifications:

• Demonstrated track record of meeting or exceeding sales targets and driving revenue growth
• BA/BS Degree or equivalent business experience.
• 8+years of Professional services, Managed services or solution sales experience preferably related to Testing, UX and & AI domains
• In-depth knowledge of the high-tech industry, including key players, trends, challenges, and opportunities.
• Strong communication and interpersonal skills with the ability to build rapport and credibility with executive-level clients.
• Strategic thinking and problem-solving abilities with a customer-centric approach.
• Excellent negotiation, presentation, and influencing skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment