Delivery Manager
Tata Consultancy Services · Hyderabad · onsite · Posted 50d ago
About a minute. You'll make an account on the way through.
About this role
Eligibility & Desired Skills:
Must have experience in logistics
o Minimum 3 years of experience in Delivery Manager role (preferred)
o Should have handled a Span of 50 Plus Staff ( Team Size )
o Customer Focus
o Excellent Leadership skill
o Excellent Communication, Influencing and Negotiating skills
o Performance Management & People Development
o Business Acumen
o Planning & Organizing
o Analytical Thinking & Decision-Making Skills
o Flexibility & Resilience
o Achievement orientation & Withstanding Pressure
o Ownership & Accountability for results Ready to work in any shift / day
Job Description:
✓ To manage end to end skillset operations in line with the Unit objectives OR
company plan thereby contributing to
✓ business performance improvement
✓ Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,
Outliers, Attendance, and Attrition
✓ Effective Management of Budgets and Commercials.
✓ Client Management through effective SLA monitoring, query resolution and weekly
connects.
✓ Employee Development & improvement of Employee satisfaction index
✓ Succession Planning
✓ Process and Productivity Improvements - Performance reviews
✓ Work in collaboration with the Quality / Work force planning & HR teams
✓ Daily, weekly, and monthly reporting
✓ Effective Floor Management during volume processing and TAT deadlines
Sourced from foundit
Skills
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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