Delivery Manager (US Staffing)

Job Title: US Delivery Manager

Experience: 12+ Years

CTC: DOE

Location: Mumbai / Remote

Duties & Responsibilities

Recruitment Management

• Manage the full US recruitment lifecycle, from understanding client requirements to candidate onboarding.

• Collaborate with US clients to gather job specifications, including technical skills, experience, and cultural fit.

• Work closely with the recruiting team to source, screen, and interview candidates for US-based roles (W2, C2C, 1099).

• Ensure timely and effective communication with candidates, providing feedback and managing expectations throughout the hiring process.

• Coordinate client interviews, conduct reference checks, and facilitate offer negotiations.

• Ensure compliance with US hiring practices, tax terms, and documentation.

Team Leadership and Development

• Lead and mentor a team of US IT recruiters, providing guidance, training, and performance feedback.

• Set KPIs such as submissions, interviews, and placements; monitor team performance.

• Drive continuous improvement and maintain high delivery standards.

• Foster a positive and collaborative team environment.

Client Relationship Management

• Build and maintain strong relationships with US clients, understanding their staffing needs and ensuring satisfaction.

• Act as the primary point of contact for clients, addressing queries and providing regular delivery updates.

• Work closely with Account Managers / BD teams to support client growth and retention.

• Provide market insights on US hiring trends, rate benchmarks, and talent availability.

Vendor Management

• Manage and expand a network of US staffing vendors and implementation partners.

• Proven track record of successfully working with System Integrators (SI) and Implementation Partners to drive delivery and client success.

• Handle vendor onboarding, rate negotiations, and performance tracking.

• Ensure compliance with client and company policies.

Process Improvement

• Optimize US recruitment processes to improve turnaround time and quality of hires.

• Implement best practices for sourcing, screening, and submission quality.

• Stay updated with US staffing trends, visa types (H1B, GC, USC), and recruitment tools/technologies.

• Drive automation and reporting improvements.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.

• Proven experience in US IT staffing / talent acquisition.

• Strong knowledge of US staffing models (W2, C2C, 1099) and visa categories.

• Experience working with ATS tools and job portals (Dice, Monster, LinkedIn, etc.).

• Experience collaborating with System Integrators (SI) and Implementation Partners.

• Excellent leadership and team management skills.

• Strong communication skills, especially with US clients.

• Ability to work in EST time zones when required.

• Strong organizational and multitasking abilities.

• Result-driven mindset with a focus on closures and delivery targets.