Delivery Manager Pega

Pega Delivery Lead / Pega Engagement Manager
Job Summary

We are seeking an experienced Pega Delivery Lead / Pega Engagement Manager to lead Pega application delivery, business process automation initiatives, and client engagements. The ideal candidate will have strong expertise in Pega BPM, case management, workflow automation, and delivery management, coupled with the ability to manage cross-functional teams and ensure successful project execution. This role involves driving delivery excellence, stakeholder management, quality governance, and continuous process improvement.Key ResponsibilitiesDelivery Management

• Lead end-to-end delivery of Pega-based applications and digital process automation initiatives.
• Manage project schedules, sprint planning, execution, and releases in an Agile environment.
• Ensure timely delivery while maintaining high quality standards and customer satisfaction.
• Monitor project risks, dependencies, and mitigation plans.

Team Leadership

• Lead and mentor development teams comprising 10-25 members.
• Drive team performance, collaboration, and knowledge sharing.
• Conduct regular reviews to ensure adherence to development standards and best practices.

Business Process Automation

• Support and drive enterprise-wide business process automation initiatives.
• Translate business requirements into scalable Pega solutions.
• Ensure effective implementation of workflow automation and case management processes.

Client & Stakeholder Management

• Engage with project stakeholders and client teams to understand business objectives.
• Provide regular project updates, status reports, and risk assessments.
• Build strong client relationships and ensure high levels of customer satisfaction.

Governance & Quality Assurance

• Establish and enforce delivery governance frameworks and best practices.
• Ensure compliance with organizational standards, SLAs, and quality benchmarks.
• Drive continuous improvement initiatives to reduce defects and improve delivery efficiency.

Required Technical Skills

• Strong expertise in Pega BPM
• Case Management
• Business Rules Engine
• Workflow Automation
• Pega Application Support
• Pega Infinity Platform
• Agile Delivery Methodologies
• SQL
• REST/SOAP APIs
• System Integrations

Leadership & Financial Management

• Manage project budgets and resource utilization.
• Drive delivery excellence through effective planning and execution.
• Lead large development teams and coordinate with multiple stakeholders.

Key Performance Indicators (KPIs)

• Delivery Quality
• Customer Satisfaction (CSAT)
• Defect Reduction
• SLA Achievement
• On-time Project Delivery
• Team Productivity

Preferred Certifications

• Pega Certified System Architect (CSA)
• Pega Certified Senior System Architect (CSSA)
• Certified Scrum Master (CSM)
• PMP Certification

Desired Candidate Profile

• Strong experience in managing Pega application delivery and digital transformation programs.
• Proven ability to lead Agile teams and manage multiple stakeholders.
• Excellent communication, leadership, and problem-solving skills.
• Experience in enterprise-scale workflow automation and process optimization initiatives.
• Strong understanding of project governance, risk management, and delivery metrics.