Delivery Manager - IT Infrastructure
UST Global · Thiruvananthapuram · onsite · Posted 50d ago
Undisclosed15–25 yrsfulltimeSourced from
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About this role
Delivery Manager - IT Infrastructure & Delivery Management Job Summary
We are seeking an experienced Delivery Manager to lead end-to-end IT Infrastructure Managed Services delivery for a large Financial Services organization. The role is responsible for ensuring operational excellence, service quality, SLA compliance, customer satisfaction, governance, risk management, and continuous improvement across enterprise infrastructure environments. The ideal candidate will bring strong expertise in Delivery Management and IT Infrastructure, along with proven experience managing large-scale enterprise operations and stakeholder relationships.
Key Responsibilities - Lead end-to-end delivery of enterprise IT Infrastructure managed services across multiple technology towers.
- Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer experience objectives.
- Manage and govern 24x7 infrastructure operations supporting mission-critical business environments.
- Oversee Incident, Problem, Change, Release, Capacity, and Availability Management processes in alignment with ITIL best practices.
- Drive service improvement initiatives focused on operational efficiency, stability, and customer satisfaction.
- Lead Major Incident Management activities and ensure timely root cause analysis and preventive actions.
- Establish effective delivery governance through regular operational, management, and executive reviews.
- Act as the primary point of contact for senior customer stakeholders and build trusted advisory relationships.
- Manage risks, compliance requirements, operational documentation, and audit readiness activities.
- Lead geographically distributed infrastructure teams, including people management, succession planning, employee engagement, and performance management.
- Drive infrastructure transformation initiatives focused on operational excellence and scalability.
- Monitor service performance, resource utilization, and financial targets related to managed services delivery.
- Support disaster recovery planning, business continuity activities, and governance reviews.
- Promote automation and continuous improvement initiatives to enhance service quality and operational effectiveness.
- Delivery Management
- IT Infrastructure
- 20-25 years of experience in IT Infrastructure Services.
- Minimum 10 years of experience in a Delivery Management role managing enterprise accounts.
- Experience managing large-scale enterprise infrastructure environments and multi-site operations.
- Experience supporting regulated Banking, Financial Services, Insurance (BFSI) or NBFC organizations.
- Proven experience leading infrastructure transformation initiatives and managing geographically distributed teams.
- NBFC / Banking / Financial Services / Insurance (BFSI)
- Bachelors degree in Engineering, Computer Science, Information Technology, or a related field.
- MBA preferred.
- ITIL v4 Managing Professional / ITIL Expert
- PMP / PRINCE2
- Trivandrum
- Customer Satisfaction (CSAT)
- Service Availability
- Major Incident Reduction
- MTTR Improvement
- Change Success Rate
- Audit & Compliance Scores
- Resource Utilization
- Financial Targets (Revenue & Margin)
- Employee Engagement and Retention
At UST, you will work on large-scale digital transformation and enterprise technology programs for global clients. UST provides opportunities to collaborate with high-performing teams, leverage innovative technologies, build leadership capabilities, and accelerate career growth in a culture focused on continuous learning, customer success, and innovation.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationIncident ManagementResource ManagementManaged servicesProject ManagementPMPRisk ManagementComputer ScienceInformation Technologyperformance management
About UST
UST Global
IT Services & Consulting
14.0k+
employees
1999
27 years old
Aliso Viejo, California
US
₹12.9L PA avg
Avg at UST
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UST helps the world's best organizations succeed through digital transformation, crafting disruptive solutions and strategies bringing our clients vision to life.
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IT Services & ConsultingManufacturing
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