Delivery Manager - HRIS

Job Summary

The Delivery Manager - HRIS is responsible for leading end-to-end HR operations delivery with a strong focus on HRIS platforms and payroll compliance. The role ensures seamless service delivery across HR processes by leveraging Oracle HRMS and SAP SuccessFactors systems, while maintaining adherence to US payroll statutory requirements. This position plays a key role in driving operational excellence, client satisfaction, and continuous process transformation in a global HRO environment.

Key Responsibilities

• Lead end-to-end HR service delivery with focus on HRIS-driven operations
• Ensure SLA and KPI adherence across HR processes and service lines
• Manage US payroll statutory compliance including taxation, reporting, and regulatory adherence
• Oversee implementation, enhancement, and utilization of HRIS platforms (Oracle HRMS, SuccessFactors)
• Drive system optimization, automation, and digital transformation initiatives
• Engage with clients and stakeholders for governance reviews and service improvement
• Ensure data accuracy, reporting integrity, and audit readiness
• Act as escalation point for HRIS and payroll-related issues
• Collaborate with cross-functional teams (HR, Payroll, IT, Finance)

Required Qualifications

Graduate / Postgraduate in HR, IT, Finance or related field; HRIS or payroll certifications preferred

Experience Requirements

12+ years of experience in HR operations, HRIS delivery, or HRO service management with exposure to payroll and system implementation

Key Skills & Competencies

• Strong expertise in HRIS platforms (Oracle HRMS, SAP SuccessFactors)
• Knowledge of US payroll statutory requirements and compliance
• Leadership and delivery management capability
• Strong stakeholder and client management
• Analytical and problem-solving skills
• Process improvement and automation mindset
• High ownership and accountability

Tools & Systems

Oracle HRMS (Must), SAP SuccessFactors (Employee Central, Payroll), Reporting & Analytics tools

Stakeholder Interaction

Clients, HR leadership, Payroll teams, IT teams, Finance teams, Vendors, Internal delivery teams

Success Metrics / KPIs

• SLA/KPI adherence
• System uptime and efficiency
• Payroll and HR data accuracy
• Compliance and audit success
• Client satisfaction
• Process automation and efficiency gains

Language Requirements

English