Delivery Manager Cloud & Managed Services

Position: Delivery Manager Cloud & Managed Services

Experience 10+ years.

Location: Bangalore, Hyderabad & Coimbatore

Role Overview

We are seeking an experienced Delivery Manager Cloud & Managed Services to lead 24x7 IT operations across cloud, hybrid on-premises and database environments. The role will be responsible for service delivery, SLA compliance, customer governance, operational excellence and stakeholder management.

Key Responsibilities

• Own end-to-end delivery of IT operations and managed services.
• Manage 24x7 support operations and ensure adherence to SLAs, KPIs and contractual commitments.
• Provide delivery leadership across AWS and/or Azure cloud, hybrid on-premises infrastructure and database services.
• Drive ITIL processes, including incident, problem, change and service-request management.
• Lead major-incident management, customer escalations and root-cause analysis.
• Establish effective governance mechanisms, service reviews and management reporting.
• Monitor service performance and implement continual service-improvement initiatives.
• Manage resource planning, shift coverage, capacity and team performance.
• Drive automation, service reliability, operational efficiency and cost optimisation.
• Manage delivery risks, commercial commitments and customer expectations.
• Build strong relationships with customers, technical teams and senior stakeholders.
• Coach delivery and operations teams to ensure service quality and accountability.

Required Experience and Skills

• 10+ years of experience in IT operations or managed services.
• Minimum 3 years of experience in a delivery leadership role.
• Proven experience managing 24x7 operations against defined SLAs.
• Strong understanding of ITIL processes and service-management best practices.
• Working knowledge of AWS and/or Azure, hybrid infrastructure and databases.
• Strong commercial, governance and management-reporting skills.
• Experience managing distributed infrastructure and operations teams.
• Excellent written and verbal communication skills.
• Strong stakeholder management, customer-facing and escalation-handling capabilities.

Required Certifications

• ITIL 4
• PMP or PRINCE2
• AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals (AZ-900)

Preferred Background

• Prior experience working in an IT services or managed-services organisation.
• Experience handling enterprise customers and complex service-delivery engagements.
• Exposure to cloud operations, automation, security, compliance and cost management.