Delivery Manager - Asset Protection Services

Greetings from TCS!!!

TCS presents an excellent opportunity for Delivery Manager - Asset Protection Services

Role: Delivery Manager - Asset Protection Services

Desired Experience Range: 8-12 Years

Location- Chennai, Bangalore, Hyderabad, Pune, Kochi, Mumbai, Delhi

Role Summary

Lead end-to-end Asset Protection Services, overseeing Alarm Monitoring, Emergency Response, Fraud Investigations, Exception-Based Analytics, Video Evidence Management, Claims Support, and Compliance Governance. Drive operational excellence, transformation, and business value realization.

Key Responsibilities

• Own service delivery across KCAC, MAX, and VIEW Room functions.
• Define operational strategy, governance frameworks, and service performance standards.
• Manage executive stakeholder relationships and client governance.
• Ensure compliance with UL Certification, audit requirements, data privacy regulations, and business continuity standards.
• Drive transformation initiatives through automation, advanced analytics, AI-enabled investigations, and digital modernization.
• Govern key operational metrics including alarm response times, false dispatch reductions, case closure performance, video retrieval SLAs, and investigation outcomes.
• Lead risk management, compliance reviews, regulatory audits, and business continuity planning.
• Manage resource strategy, workforce planning, financial performance, and operational budgets.
• Sponsor continuous improvement programs focused on productivity, risk reduction, and customer experience.
• Develop leadership pipelines, succession plans, and organizational capabilities.

Primary Competencies

• Asset Protection Strategy
• Service Delivery Management
• Loss Prevention Leadership
• Risk & Compliance Governance
• Client & Stakeholder Management

Secondary Competencies

• Fraud Prevention & Analytics
• Business Continuity Management
• Operational Excellence
• Financial Management
• Digital Transformation