Delivery Lead - Technical Operations
Changepond Technologies · Chennai · onsite · Posted 20d ago
Undisclosed14–16 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Technical Operations Service Delivery
- Oversee compute and infrastructure operations covering Data Centers, virtualization, and digital workspace environments.
- Manage infrastructure stability, redundancy, and performance tuning to achieve defined KPIs.
- Implement and govern ITIL processes-incident, change, problem, and release management.
- Lead capacity planning, workload optimization, and performance scaling across hybrid environments.
- Coordinate with the InfoSec team to manage vulnerability remediation and ensure compliance with security standards.
- Service Excellence Governance
- Define and enforce SLAs, OLAs, and service metrics to ensure operational transparency.
- Lead delivery governance reviews with customers and internal leadership.
- Execute root cause analysis (RCA) and implement preventive/corrective actions for recurring issues.
- Ensure adherence to ISO 27001, GDPR, and ITSM frameworks, including internal and external audit readiness.
- Customer Stakeholder Management
- Act as a senior point of contact for escalations and service delivery assurance.
- Build trusted partnerships with executive stakeholders and technical teams to align operations with business goals.
- Conduct quarterly governance reviews and present operational performance dashboards.
- Drive customer satisfaction and retention through consistent communication, transparency, and accountability.
- Innovation Automation
- Drive the integration of automation platforms into IT operations to improve MTTR and reduce manual effort.
- Partner with engineering teams for DevOps adoption, observability, and continuous delivery enhancements.
- Evaluate and implement emerging technologies to modernize compute operations and optimize cost.
- Leadership People Development
- Lead global teams of operations engineers, automation specialists, and service leads.
- Develop a high-performance culture through mentoring, continuous learning, and certification programs.
- Manage Team member planning, utilization, and workforce optimization across delivery departments.
- Effective stakeholder management.
- Foster an environment of collaboration, accountability, and innovation within operations.
- Risk, Compliance Business Continuity
- Perform risk assessments, identify operational gaps, and implement preventive strategies.
- Oversee business continuity planning and disaster recovery (BCP/DR) to ensure resilience.
- Maintain full compliance with internal controls and external audits.
- Lead operational readiness and security posture improvement initiatives.
- Bachelor s / Master s degree in Computer Science, Information Technology, or related field.
- 14-16 years of experience in CIT-OC - IT Operations Operations Delivery with strong leadership exposure.
- Proven track record in compute, virtualization, and cloud (Azure/AWS) service management.
- Expertise recommended in AI-powered monitoring tools (Dynatrace, AppDynamics, ServiceNow AIOps, CA UIM/Nimsoft).
- In-depth knowledge of ITIL, ISO 27001, and SLA-based operations management.
- Experience managing multi-customer global operations and large technical teams.
- Technical Expertise : Compute Infrastructure, Virtualization (VMware/Hyper-V), Cloud (Azure/AWS), Automation, Performance Optimization
- Operational Leadership : Service Delivery Management, ITIL Governance, KPI Tracking, Risk Compliance, Change Management
- Customer Focus : Stakeholder Communication, Escalation Handling, Relationship Governance, Executive Reporting
- Innovation Automation : AIOps Integration, Predictive Analytics, Incident Automation, Continuous Improvement
- People Leadership : Team Mentorship, Workforce Planning, Performance Coaching, Multi-Regional Team Leadership
- Business Acumen : Cost Optimization, PL Accountability, Strategic Alignment, Vendor Contract Management
- Compute uptime and service availability targets achieved
- SLA and OLA compliance percentage
- Mean Time to Resolve (MTTR) and incident reduction metrics
- Automation efficiency and AI detection rate
- Customer satisfaction / NPS improvement trend
- Operational cost optimization and ROI achievement
- ITIL v4 / ISO 27001
- Azure or AWS Certified Solutions Architect
- VMware Certified Professional (VCP)
- PMP / PRINCE2 / SAFe Delivery Certification
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationDevopscustomer satisfactionAIOpsappdynamicsbusiness continuityDisaster recoveryamazon web servicesDynatraceauditsChange Managementcontinuous deliveryAnalyticscloudAWS CertifiedcomplianceMicrosoft Azurecontract managementArtificial Intelligence
About Changepond Technologies
Changepond Technologies
IT Services & Consulting
757
employees
2000
26 years old
Chennai, Tamil Nadu
India
₹5.9L PA avg
Avg at Changepond Technologies
About
Changepond offers IT Services, Process Automation with Digital Intelligence, Cloud Modernization, HyperAutomation, Software Quality Engineering and Engineering in Industrial Services
Industries
IT Services & Consulting
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