Delivery Lead Senior Manager

Skill required: Capital Markets Services - Instrument Reference Data Management

Designation: Delivery Lead Senior Manager

Qualifications:BCom

Years of Experience:16 to 25 years

What would you do The role holder will be responsible for Leading and day to day running of the ~ 180-200 FTE Equity Client Services Settlements function covering a variety of financial products across European
domestic markets. Markets include UK Domestic (Crest), Italy, Spain, France, Greece and Belgium as well as emerging and Scandinavian markets. It includes Agent clear, Euro Clear, Ex-Moves, UK
Domestic, Market Portfolio Settlements, Emerging markets and Reconciliations. In this role, the role holder is expected to focus on developing and transforming the team with focus on few key
aspects, including but not limited to :
Data driven, Control Cross functional/Client relationship : The role holder shall have a Data driven approach to review all the key Metrics produced, along with other senior management and use this
information to predict trends and spikes in work volum
to plan the strategy and resourcing of their areas. In addition the role holder will build strong cross departmental client relationships.
Efficiency, Transformation Innovation : The role holder shall be leading driving Transformation, Change and synergies on an ongoing basis and will liaise with global and local change teams to drive efficiency and innovation for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcount. The role holder will have accountability for elements of their budget and will work with the business to meet any budgetary or headcount challenges without degradation to service.. The role holder shall be responsible for improving the Straight Through Processing (STP) by working with the team leads to identify root causes for exceptions and driving out inefficiencies.
Client at the Centre : The role holder shall have strong client focus and should be able to put customer satisfaction first. He/She should have a track record of maintaining effective customer
relations and service program through delivery of SLAs. He/She should be an expert communicator with ability to influence large cross functional groups/forums as well external stakholders. He/She
would be expected to collaborate internally across the organization as well with client to deliver on Business objectives. The role holder shall lead with innovation and data driven mindset.

Market knowledge : The role holder shall have a strong knowledge regarding the different market nuances should be fully conversant with market regulations like CSDR its impact

What are we looking for Qualifications :

Should have extensive experience in Capital markets especially leading front to back Securities settlements across Equity Markets at Scale

Should have led and managed Operations transformation projects and change at scale including RPA and data analytics etc and have good track record of driving productivity and efficiency

Should have led a minimum of 100+ members with global exposure in stakeholder management

Strong communication and negotiation skills
Professional/Technical experience :The right candidate will be leading the Client services settlement teams covering a variety of Equities products across domestic European markets. They will have a thorough understanding of securities settlement and up to date technical knowledge of various domestic markets settlement such as-
Crest, Spain, Italy, Scandinavian and emerging markets like Russia etc.
Buy-in regulations
Exchange deliveries
CASS/CMAR regulations and reporting
Exchange Futures deliveries
Corporate action trade
Expertise in dealing with transaction and position level Reconciliations
Knowledge of T2S and CSDR projects
Exchange-Moves
In addition, the candidate will need to be capable of working independent
In addition, the candidate will need to be capable of working independently and innovatively with a client service mindset and have experience of running multiple teams in a high volume
environment with multiple market deadlines. Knowledge of Swift Alliance, exogenous market systems and Intellimatch would be an advantage.
Risk and Control Objective:

Strong risk background /culture with ability to identify future risk

Detail oriented in order to avoid, eliminate and mitigate risk

Experience of thorough contingency planning to ensure strong resiliency

Demonstrate thorough understanding of operartional front to back procedures that support IB Securities business as well as securities product

Ability to define and implement excel risk metrics to ensure process governance.
Decision Making/ Problem Solving :

Ability to understand and analyse complex problem and provide effective tactical and strategic solution to clients

Excellent understanding of business strategy and apply this lens when making decision

Aptitude to operate at varying level of details ( strategic to close attention)

Roles and Responsibilities: Organization : Data Driven Efficient Team

Create a strong partnership model with the Bank other key stakeholders to transform the organization from a Service Provider to a Partner to the Bank

Create a Data driven organization with strong governance Top down to review Business risk and drive the team towards efficiency Innovation

A very strong understanding vision on leveraging the power of Data to improve client satisfaction and the overall Settlement Rate
People: Highly Motivated Energized Team:

Overall responsible for a 150+ member team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels.

Define key Objectives KPIs for each of the Teams within the Equity Client Services Settlement group provide the right guidance leadership to enable the Teams to achieve these KPIs

Set-up objectives and review performance of all team members(Directly for L7 and L8, guidance for others)

Monitor Productivity for Level 7/8 and create a measurable action Plan

Plan design resourcing strategy to manage work volumes, Support design of succession plans for key team members.

Ensure adherence to all risk and control functions(QPM)
Process: Build Efficiency Innovation:

Run The Bank : Create an environment of very strong Governance with a clear direction of driving efficiency managing client expectations KPIs across various processes within Settlement. Review the way processes are conducted to come up with a plan of making the organization profitable by driving standardization, industrialization and automation.

Change the Bank : Create and manage a Change, Transformation Innovation Roadmap for the Equity Client Services Settlement Team. Work very closely with Change the Bank Team and senior Bank stakeholders to drive efficiency within the group.
Client: Customer at the Centre:

Strong client focus , always put customer satisfaction first . Track record of maintaining effective customer relations and service program through delivery of SLAs

Build a culture of proactively reporting the Good as well as Bad news to the client. Help inmoving the Team from a reactive to a more Leading approach

Redesign the governance within the Team to ensure all groups provide timely updates basis agreed cadence KPI to the Bank stakeholders

Establish a cadence with client to focus on innovation efficiency across Process Organization; build a culture of ideation efficiency

Initiate maintain a cadence to focus on innovation efficiency across Process Organization(Ideation)

Qualification BCom