Delivery Lead Senior Manager

Skill required: Employee Services - Employee and Labor Relations


Designation: Delivery Lead Senior Manager


Qualifications:Any Graduation


Years of Experience:16 to 25 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Deliver In-Person and Online Employee ExperienceAct as the primary point of contact for employee and HR inquiries, ensuring a high-quality, seamless experience both in-person and through digital channels.Facilitate employee interactions with HR, providing guidance and support on HR policies, procedures, and services.Execute HR Activities and ServicesProcess and manage HR service requests, including onboarding, offboarding, benefits administration, payroll queries, and employee data management.Ensure timely and accurate execution of transactional and administrative HR tasks, maintaining compliance with company policies and local regulations.Support Local HR InitiativesMaintain relationships with local vendors and service providers required for HR service delivery (e.g., benefits, wellness, payroll vendors).Coordinate and support the implementation of local HR Knowledge Management and Continuous ImprovementCreate, update, and maintain HR knowledge articles and documentation in systems such as Oracle or other HR platforms.Identify opportunities for process improvement and contribute to the optimization of HR service delivery through feedback and best practice sharing.Case Management and Issue ResolutionReceive, analyze, and resolve assigned HR service requests, escalating complex cases to the appropriate HR Resolver Group or higher tier as needed.Track and monitor the status of open cases, ensuring timely resolution and communication with employees.Compliance and Data IntegrityEnsure all HR activities comply with internal policies, data privacy standards, and local labor laws.Maintain accurate and up-to-date employee records, supporting audits and reporting requirements.Support HR Operations and TransformationParticipate in HR transformation initiatives, including the adoption of new technologies, process automation, and change management efforts.Contribute to the implementation of AI-enabled and hyper automation solutions to enhance HR service efficiency and employee experience.Employee Engagement and CommunicationPromote employee engagement by providing timely information, resources, and support related to HR programs and initiatives.Educate employees on how their roles and responsibilities contribute to company


What are we looking for QualificationBachelors degree in Human Resources, Business Administration, Management, or related field. Masters degree or HR certifications (e.g., SHRM, CIPD, HRCI) are preferred.ExperienceTypically 610 years of relevant HR experience, with at least 23 years in a supervisory or managerial capacity.Hands-on experience with HRIS platforms (Workday, SAP SuccessFactors, Oracle HCM), payroll systems, and HR analytics tools.Professional certifications in HR, project management (e.g., PMP), or technology platforms (e.g., Workday Certified) are advantageousCollaboration and Stakeholder ManagementWork closely with HR Business Partners, HR Operations, and other stakeholders to ensure alignment and consistency in HR service delivery.Support cross-functional projects and initiatives as required, representing the Employee and HR Services function.Reporting and AnalyticsAssist in the preparation and delivery of HR reports and dashboards, leveraging tools such as Oracle HCM Cloud, Tableau CRM, or other analytics platforms.Monitor key HR metrics (e.g., service request resolution times, employee satisfaction) and provide insights for continuous improvement.Core skillsHR Domain ExpertiseEmployee Experience ManagementProcess OptimizationData AnalyticsTechnology EnablementTalent ManagementChange ManagementCompliance & Risk ManagementClient Relationship ManagementTeam LeadershipProject ManagementCommunication Skills


Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area(s) of responsibility

The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives

Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility

Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters

Should have latitude in decision-making and determination of objectives and approaches to critical assignments

Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualification Any Graduation