Delivery Lead Manager
Accenture · Mumbai · onsite · Posted 30d ago
Undisclosed13–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About The Role
Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do
"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance."
What are we looking for
"Written and verbal communicationStrong analytical skillsAbility to handle disputesAbility to manage multiple stakeholdersAbility to establish strong client relationship"
Roles and Responsibilities: "In this role you are required to identify and assess complex problems for area of responsibilityThe person would create solutions in situations in which analysis requires an in-depth evaluation of variable factorsRequires adherence to strategic direction set by senior management when establishing near-term goalsInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making in involvedyou will act independently to determine methods and procedures on new assignmentsDecisions individual at this role makes have a major day to day impact on area of responsibilityThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts"
QualificationAny Graduation
Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do
"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance."
What are we looking for
"Written and verbal communicationStrong analytical skillsAbility to handle disputesAbility to manage multiple stakeholdersAbility to establish strong client relationship"
Roles and Responsibilities: "In this role you are required to identify and assess complex problems for area of responsibilityThe person would create solutions in situations in which analysis requires an in-depth evaluation of variable factorsRequires adherence to strategic direction set by senior management when establishing near-term goalsInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making in involvedyou will act independently to determine methods and procedures on new assignmentsDecisions individual at this role makes have a major day to day impact on area of responsibilityThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts"
QualificationAny Graduation
Sourced from naukri
Skills
Customer ServiceCustomer Supportcontact centerSLAoperationsclient relationship
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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