Delivery Lead Manager

Skill required: Talent Acquisition- end to end - Talent Identification


Designation: Delivery Lead Manager


Qualifications:Any Graduation


Years of Experience:13 to 18 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs).Talent Acquisition - End to End involves managing the entire recruitment process from start to finish. This includes identifying job needs, sourcing candidates, conducting interviews, and making job offers. The goal is to efficiently fill positions with the best talent. Responsibilities also include onboarding new hires and ensuring a smooth transition into the company. This role is crucial for building a strong and effective workforce.Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.


What are we looking for Candidate meets the educational ,industry & role specific experience criteria to be put across HR screening.

Candidate meets the sourcing criteria & within the standard compensation bracket for the role, basic communication skills to be put through for written assessment

Candidate nearer to the target on skill/knowledge required should be put on hold and considered again depending on the pipeline of the resources available to meet the hiring targets

Candidates fit the role requirement but above the standard compensation offered should be refered to delivery/transition lead for decisionKnowledge of Recruitment operations with Experience in RPO( Recruitment Process outsourcing ) delivery

Have proven record of managing large team in RPO

Knowledgeable on HRO - Work force Data Admin and Recruitment - Should have Experience in Hnadling non-It roles.

Firm understanding of Challenges and complexitues of global RPO (Preferred) - Have good client management experience- Have managed / been actively part of transition of new process- Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them


Roles and Responsibilities:

Key responsibilites:

Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery and across multiple locations

Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership

Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget

Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization

Develop and deploy process improvement initiatives and process optimization projects within the deal

Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care

Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization

Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live

Lead Operational Excellence initiatives within the Service Delivery Organization- Should be able to create Sourcing & Screening strategy for different regions & levels of hiring

Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections

Support OADM in management of all client relationship globally for the assigned project and is responsible for issue escalation and resolution combined with partnership creation.

Handling any delivery related issues or escalation from the client end


Qualification Any Graduation