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    Job · 17710258

    Accenture logo

    Delivery Lead Manager

    Accenture · Mumbai · onsite · Posted 37d ago

    Undisclosed13–18 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Marketing Operations - Campaign Management

    Designation: Delivery Lead Manager

    Qualifications:Any Graduation

    Years of Experience:13 to 18 years

    What would you do
  1. , Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
    In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results.
    The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.,

    What are we looking for
  2. , CRM Expertise: Proven experience in CRM management, with a deep understanding of CRM platforms and tools.
    Leadership: Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams.
    SLA Management: Experience in managing SLAs and ensuring compliance with service standards.
    Quality Assurance: Ability to implement and enforce quality assurance practices across CRM operations.
    Data Management: Expertise in data management and segmentation strategies to drive effective CRM campaigns.
    Process Improvement: Demonstrated ability to drive continuous improvement and optimize CRM processes.
    Communication: Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
    Technical Skills: Familiarity with CRM technologies and platforms, including Salesforce, HubSpot, or similar.
    Analytical Skills: Advanced data analysis skills to interpret CRM performance metrics and make data-driven recommendations.
    Digital Marketing: Understanding of digital marketing strategies and their integration with CRM efforts.
    Project Management: Experience in project management and the ability to manage multiple projects simultaneously.,

    Roles and Responsibilities:
  3. , Team Leadership:
  4. Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies.
  5. Provide guidance and support to team members, facilitating professional development and addressing performance issues.

    Campaign skills:
  6. Hands on experience on Figma, HTML5, CSS3, Javascript to lead different CRM team
  7. Hands on knowledge on Braze CRM platform and good to have Adobe platform skills
  8. Knowledge on email simulator Litmus, Email on Acid etc would be desired
  9. Knowledge on Adobe platforms to support Developers and QC

    Campaign Oversight:
  10. Oversee the planning, execution, and optimization of CRM campaigns across various channels, including email, SMS, push notifications etc
  11. Ensure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics.

    SLA Management:
  12. Monitor and ensure compliance with SLAs for campaign execution, issue resolution, and overall CRM operations.
  13. Develop and implement processes to track and report on SLA adherence, identifying and addressing any deviations promptly.

    Quality Assurance:
  14. Implement and enforce quality assurance practices across all CRM teams to ensure accuracy and effectiveness of campaign setups and data management.
  15. Conduct regular reviews and audits of campaign processes and outputs to maintain high standards of quality.

    Process Improvement:
  16. Drive continuous improvement initiatives to enhance CRM processes, tools, and strategies.
  17. Stay updated with the latest CRM technologies and industry trends to recommend and implement best practices.

    Performance Reporting:
  18. Develop and maintain comprehensive reports on CRM campaign performance, SLA adherence, and team productivity.
  19. Analyze performance data to identify trends, insights, and areas for improvement.

    Compliance and Best Practices:
  20. Ensure that all CRM activities adhere to legal and regulatory requirements, including data privacy and anti-spam laws.
  21. Promote and enforce best practices for CRM operations and customer engagement.,

    Qualification Any Graduation
  22. Sourced from naukri

    Skills

    Customer EngagementcrmCampaignanalytical thinkingdata privacycrm platformsauditsBudget ManagementCampaign ManagementCampaign ExecutionData ManagementCSS3data analysiscomplianceCommunication And Interpersonal Skills

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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    Delivery Lead Manager · waiting for your command