Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    3. Job

    Job · 15713632

    Accenture logo

    Delivery Lead Manager

    Accenture · Bengaluru · onsite · Posted 47d ago

    Undisclosed13–18 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Tech for Operations - Program Project Management

    Designation: Delivery Lead Manager

    Qualifications:Any Graduation

    Years of Experience:13 to 18 years

    Language - Ability:English(International) - Advanced

    What would you do?
  1. Operations Account technology Lead (OATL) acts as the single point of contact for the BPS account for technology related scope & drive tech transformaiton.
  2. They are accountable for ensuring high-quality, issue free Technology delivery.
  3. The OATL is also responsible for helping to expand the technology footprint on the account, working with the BPS/BT Lead to identify opportunities and proactively up-sell and cross-sell Technology services to increase efficiency.
  4. Also perform client facing role as far as the deal is concerned on all questions/issues related to technology.
  5. The OATL is also expected to position him/herself as a Technology expert with the BPO account, presenting the BPS Technology offerings/latest thinking to the Account Lead, and to bring the relevant Tech experts to the account as need be to drive automation.


    The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation
    Relationships & Collaboration: Client Account Lead, TGP Technology Account Lead, BPS Account Lead, TGPforBPO Factory leadership, BPS client

    Technical Experience:
    Program, Project and Service Management (PPSM), Delivery excellence et al
    Domain Knowledge (1) - F&A, HR, Procurement, Marketing, Supply Chain, Sales et al
    Technology Expertise (1) -Infrastructure Management (Network & Voice Technology) , Automation (RPA technologies), OCR/Workflow Technologies, Analytics, Cloud computing, Operations business process excellence, Block Chain technologies

    What are we looking for?
  6. Negotiation skills
  7. Risk management
  8. Process-orientation
  9. Problem-solving skills
  10. Results orientation
  11. Program/Transformation Management experience
  12. Automation, GenAI, Agentic AI, or RPA exposure
  13. Ability to drive productivity and technology-led efficiencies across client accounts


  14. Roles and Responsibilities:
  15. Single point of contact for the BPS account lead for all technology work and offerings.
  16. Oversight for all technology delivery at a client account related to BPO services
  17. Single point of contact for escalation and resolution of Technology delivery issues
  18. Bring TGP experts to the account to showcase our capabilities and/or ensure the right solutions for the client
  19. (Delivery center, offering, industry or solution architects).
  20. Develop the connections for integrated account delivery management at the client (TAL, CAL, BPO Account Lead, etc.) identifying the synergies and ensuring clear accountabilities and no duplication of responsibilities
  21. Work collaboratively with the BPS Account lead to identify and help efficiently originate new sales opportunities with our client senior executives across the C-suite - focusing not only on improving the way we run IT, but also on how IT can help enable their business.
  22. Responsible for efficiently driving TGP sales offerings to expand the Technology footprint at the account (up-sell/cross-sell).
  23. Ensure a high-performing, highly engaged technology team at the account.
  24. Sustain Accenture-s culture and values; ensure these are visible to our people; set the tone at the top.

    Qualification Any Graduation

    25. Sourced from naukri

    Skills

    AutomationCloud Computingcbusiness processNegotiation Skillsdomain knowledgebpsit systemsleadershipAnalyticsHRcloudProject ManagementOCRRisk ManagementoperationsProcurementbpoBusiness OperationsmarketingArtificial Intelligence

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Delivery Lead Manager · waiting for your command