Delivery Lead Manager

Skill required: Talent Acquisition - Talent Sourcing

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
Point of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.

What are we looking for
Qualification:Graduate Training and Service RehearsalsLead the training and service rehearsal activities for their process areasTrain BPO process SMEsHelp the transition management teams to plan, coordinate and monitor successful execution of training and SRT Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps


Roles and Responsibilities:

Global DesignProvide end to end process expertise input to the process team-s global design preparationDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gapsProvide input, where needed on service delivery components needed for policy harmonizationParticipate in global design authority discussions and provide input to any service delivery componentsWork with the PMEs to document process narratives and localization requirements needed for SOP creationLocalizationCompile localization practices to help with localization preparationParticipate in the localization sessions and provide leading practice input in administering local processesTestingProvide input and compile end to end process scenariosParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationStandard Operating Procedures BuildLead the SOP build for each process areaManage the Process Matter Experts in building out SOPWork with their client counterparts to review and validate completeness of SOP contentCutover and Ongoing

Work with the transition teams during the cutover phase to execute process cutover activitiesLead ongoing continuous process improvement analyses and monitoring of process-specific KPIsIdeate, test and develop potential Analytics opportunities enabling creation of Client business valueProvide ongoing coaching to PMEs and the BPO process teams

Qualification
Any Graduation