Delivery Lead Manager

Skill required: Employee Services - Employee Data Process Design

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years



What would you do
Human Resource graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguityExpected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for

QualificationsGraduation in Human Resources (Preferably masters in human resources)Minimum 10 to 12 + years of experience in Human Resources consulting SolutionWorked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNowStrong customer engagement skillsGlobal exposure know-how of different culturesCross industry exposure on HR transformation projectsEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactionsTravel readiness and flexibility to work in different time zonesCore Competencies:HR Transformation HR ConsultingHR Technology ConsultingProfessional QualitiesHR Operations ExperienceGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills

Roles Responsibilities:

Key Responsibilities:Advise consult clients on future state HR organization design and target operating modeLead key strategic initiatives, driving HR Transformation, process reengineering to increase HR process effectiveness and efficiency and reducing cost of HR operationsProvide end to end process expertise input to the process teams (BI) during global design preparation localization workshopsParticipate in the global localization sessions and provide leading practice input in administering local processesDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Cloud HRIS) and assist in identifying automation opportunities and address process administration gapsProvide input, where needed on service delivery components needed for policy harmonizationParticipate in global design authority discussions and provide input to any service delivery componentsParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationLead the SOP build work with the SMEs to document process narratives and localization requirements needed for SOP creationLead the training and service rehearsal activities train BPO process SMEsMonitor training and service rehearsal results and progress and help the transition team resolve issues and gapsLead ongoing continuous process improvement analyses and monitoring of process-specific KPIsIdeate, test and develop potential Analytics opportunities enabling creation of Client business valueProvide ongoing coaching to PMEs and the BPO process teamsDesign customized HR solutions lead client workshops solution presentation andsolution oralsCreating end to end HR outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solutionWork closely with transitions and Change management teams to ensure smooth transition of HR processes/activities to AccentureProgram lead and project manage HR Consulting projects align HR resources for the project and ensure successful delivery and outcomes of the projectSupport/work with diverse, multi-cultural global teams to create HRO solutions for clientsLead Hypercare and other Governance meetings for respective domains
QualificationAny Graduation