Skill required: Sales Operations - Sales Operations Execution Analytics
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do
The Delivery Lead will provide strategic leadership and overall delivery governance for the complete project portfolio covering Sales Operations, Sales Support and Pursuit Services (RFx services).
The role is accountable for end-to-end service delivery, operational excellence, customer satisfaction, people leadership, financial governance, transformation initiatives, and continuous improvement across global delivery teams.
The ideal candidate will be a highly accomplished delivery leader with extensive experience managing large-scale global operations in a high-tech and software services environment. This role requires a strategic thinker with strong stakeholder management capability, operational rigor, transformation mindset, and proven expertise in leading large multi-functional teams across geographies.
Program and Portfolio Management certifications.
Six Sigma, Lean, Delivery Excellence, or Operational Excellence certifications.
Experience in digital transformation and AI-enabled operations.
Exposure to global transition and transformation programs.
Knowledge of CRM, ERP, Sales Enablement, and workflow management tools.
Experience in delivery governance for multi-tower operations.
Strong customer relationship management skills.
Ability to drive innovative culture and continuous improvement initiatives.
Strong collaboration and interpersonal skills.
Experience working within matrixed global organizations.
Exceptional communication, presentation, and executive reporting skills with fluency in English.
Strong governance and risk management capabilities with experience driving compliance, process standardization, and quality excellence.
Program and Portfolio Management certifications.
Six Sigma, Lean, Delivery Excellence, or Operational Excellence certifications.
Experience in digital transformation and AI-enabled operations.
Exposure to global transition and transformation programs.
Knowledge of CRM, ERP, Sales Enablement, and workflow management tools.
Experience in delivery governance for multi-tower operations.
Strong customer relationship management skills.
Ability to drive innovative culture and continuous improvement initiatives.
Strong collaboration and interpersonal skills.
What are we looking for Exceptional leadership, team building, coaching, and motivational skills with the ability to lead large global delivery organizations.
Extensive experience in the technology (High Tech and Software) industry, managing global business operations and driving customer engagement initiatives.
Proven experience managing large-scale delivery operations with 150+ headcount in remote, hybrid, and multi-site environments.
Deep expertise in managing Sales Operations, Sales Support and exposure to RFI, RFP submissions.
Strong understanding of sales support lifecycle including pursuit service, account planning, reporting and analytics.
Demonstrated experience in managing cross-functional global delivery teams across Americas, Europe, and Asia Pacific regions.
Proven ability to handle executive escalations, complex operational challenges, and high-impact client situations.
Strong analytical, problem-solving, and logical reasoning skills with the ability to interpret operational metrics and drive actionable insights.
Experience driving operational transformation initiatives leveraging automation, AI, analytics, and emerging technologies.
Strong financial and commercial acumen with experience managing budgets
Build and maintain strong relationships with Delivery Leadership, Client Stakeholders, Country Leads, Sales Leadership, and Cross-functional teams.
Conduct regular governance reviews, operational updates, business reviews, and strategic planning discussions with stakeholders.
Influence decision-making through data-driven insights, operational recommendations, and transformation roadmaps.
Partner with internal and external stakeholders to identify growth opportunities, service improvements, and operational innovations.
Innovation Transformation
Promote a culture of innovation and continuous improvement across all delivery towers.
Drive implementation of automation, AI, analytics, and digital transformation initiatives to improve operational efficiency and scalability.
Encourage adoption of new technologies, tools, and best practices to modernize service delivery operations.
Identify opportunities to improve customer experience, operational agility, and business performance.
Stay updated on industry trends, delivery models, emerging technologies, and operational best practices.
Proficiency in change management, stakeholder management, negotiation, and influencing senior leadership.
Roles and Responsibilities: Strategic Delivery Leadership
Provide overall leadership and governance for the complete Sales Operations, Inside Sales and Pursuit Services (RFx services ).
Define and execute operational strategies aligned with client objectives, contractual commitments, and organizational goals.
Establish scalable delivery models, governance frameworks, and operational processes to drive consistent service excellence.
Standardize business processes, delivery practices, and workforce management approaches across delivery locations.
Drive operational planning, forecasting, budgeting, resource allocation, and financial management activities.
Ensure delivery operations are aligned with business priorities, customer expectations, and transformation objectives.
Operational Excellence Service Delivery
Drive end-to-end service delivery performance across all functional towers while ensuring SLA, KPI, quality, productivity, and compliance targets are consistently achieved.
Monitor operational metrics, dashboards, utilization trends, quality indicators, and customer satisfaction metrics to identify improvement opportunities.
Establish robust governance models for operational reviews, performance management, risk mitigation, and issue resolution.
Lead continuous improvement initiatives to enhance efficiency, scalability, customer experience, and operational effectiveness.
Drive adoption of best practices, automation opportunities, process optimization, and innovative delivery approaches.
Ensure effective management of business continuity, operational risks, and compliance requirements.
Oversee executive escalation management and ensure timely resolution of critical business issues.
Workforce People Leadership
Build, lead, mentor, and develop high-performing delivery leadership teams including Operations Managers, Tower Leads, and functional managers.
Foster a culture of accountability, innovation, collaboration, inclusion, and continuous learning.
Drive workforce planning, talent development, succession planning, and employee engagement initiatives.
Ensure teams are equipped with the necessary skills, tools, training, and support to deliver operational excellence.
Champion people-first leadership practices while maintaining a safe, compliant, and high-performance work environment.
Manage organizational change effectively and support teams through business transformation initiatives.
Client Stakeholder Management
Act as the primary escalation point and strategic delivery partner for client leadership.
Qualification Any GraduationSourced from naukri
