Skill required: KYC Corporate - Anti-Money Laundering (AML)
Designation: Delivery Lead Manager
Qualifications:BCom
Years of Experience:13 to 18 years
What would you do
We are seeking a Capital Markets Manager with 10-14 years of experience in Client Lifecycle Management (CLM), KYC operations, onboarding, and operations leadership to lead large-scale CLM delivery programs supporting institutional and corporate banking clients. This role is responsible for managing managers, team leaders, and operations staff across multiple workstreams while ensuring delivery against service, quality, compliance, risk, and customer objectives. The role also drives governance, transformation, stakeholder engagement, workforce planning, and strategic initiatives that strengthen regulatory compliance, onboarding effectiveness, and operating efficiency.
What are we looking for
Qualifications
Bachelor s degree in Commerce, Finance, Business Administration, Economics, or a related field preferred; postgraduate qualification is an advantage.
10-14 years of experience in Client Lifecycle Management, KYC Operations, Financial Crime Compliance, or Capital Markets Operations, with significant people leadership experience.
Deep expertise across onboarding, KYC/CDD, EDD, sanctions screening, tax operations, account maintenance, and regulatory remediation.
Strong understanding of AML regulations, FATCA, CRS, beneficial ownership requirements, client onboarding frameworks, and risk management practices.
Demonstrated success managing large operational teams through subordinate managers.
Strong governance, stakeholder management, client engagement, and transformation leadership skills.
Excellent analytical, problem-solving, and decision-making capabilities.
Strong presentation and executive communication skills.
Proficiency in Microsoft Office and workflow management platforms
Working Conditions
Candidate must be flexible to work US, EMEA, APAC, or rotational shifts based on business requirements.
Candidate may be required to extend working hours during client transitions, major regulatory events, audit reviews, remediation programs, or critical business priorities, as needed
Roles and Responsibilities:
Responsibilities
Lead end-to-end CLM operations across multiple teams and process towers, including onboarding, KYC reviews, screening, account maintenance, tax operations, periodic reviews, remediation, and client enablement.
Manage associate managers and team leaders to deliver operational performance against SLA, quality, productivity, compliance, and client service objectives.
Own workforce planning, resource allocation, and operating rhythms to support volume fluctuations, regulatory initiatives, business growth, and transformation programs.
Drive operational governance through performance reviews, executive reporting, risk oversight, issue remediation tracking, and audit readiness.
Provide leadership on high-risk onboarding matters, regulatory escalations, client-impacting issues, and cross-functional resolution efforts involving Compliance, Legal, Risk, Operations, and Relationship Management teams.
Ensure all operations comply with regulatory requirements, internal policies, client procedures, AML/KYC obligations, and control frameworks.
Utilize data and analytics to identify operational risks, service gaps, productivity opportunities, and process transformation priorities.
Partner with business stakeholders, Compliance, Technology, Product, Tax Operations, and Client teams to implement strategic improvements and digital transformation initiatives.
Lead talent strategy across the program, including hiring, succession planning, leadership development, employee engagement, and capability building.
Drive continuous improvement and automation initiatives that improve onboarding effectiveness, reduce operational risk, strengthen compliance outcomes, and scale delivery capabilities
Qualification BComSourced from naukri
