Delivery Lead - Global Payroll - Senior Manager / AGM

Job title: Delivery Lead Senior Manager / AGM

Key Responsibilities:

• 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)
• Experience with ADP Global View and Celegro US / UK / Middle East payroll processing exposure
• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)
• Experience in overseeing a mid-size payroll operation, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.
• Payroll implementation exposure
• Transition exposure
• Strong understanding of payroll laws, tax regulations, and compliance
• Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture
• Playing end to end QC roles and Training other members on end-to-end process controls
• Serves as the primary liaison between the teams and the customers
• Provides or resolves risks, issues and decisions escalated to their level
• Preparation of monthly SLA metrics, dashboards and other required reporting
• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations
• Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.
• Strong critical thinking skills

Contact Person- Poornima J

Email- [email removed]