Delivery Lead Associate Director

Skill required: Talent HR Practice - Workday Performance Management
Designation: Delivery Lead Associate Director
Qualifications:Any Graduation
Years of Experience:18 to 28 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent HR Practice involves implementing strategies for recruiting, developing, and retaining employees. This includes managing hiring processes, employee training, and career development programs. The goal is to foster a productive and engaged workforce. Responsibilities also include developing HR policies, managing employee relations, and ensuring compliance with labor laws. This role is crucial for creating a positive and effective work environment.Configure, populate, initiate, and manage performance reviews as well as ongoing feedback, for an organization.
What are we looking for JOB DESCRIPTIONTalent HRCareer Level - 5Role Summary1.Account-Level Service Delivery OwnershipoLead delivery of HR Shared Services across Core HR, Talent Acquisition operations, Case Management, HRIS support, Total Rewards, Reporting analytics, Talent Development etc.oEnsure contractual SLA / OLA complianceoMaintain delivery stability across geographiesoAct as escalation authority for complex service risksoAccountable for team performance. Responsibilities include workforce planning, competency building, Succession pipeline service maturity improvement2.Productivity Commercial Performance OwnershipoDeliver committed productivity targetsoDrive automation adoptionoOptimize pyramid and location strategyoImprove cost-to-serve metricsoSupport margin expansion initiativesoIdentify revenue expansion opportunities within account3.HR Transformation Automation LeadershipoLead/Support implementation of:oRPA / AI / Agentic automationoOperating model redesignoProcess standardization and HarmonizationoTranslate transformation roadmap into measurable outcomes.4.Executive Stakeholder EngagementoEngage regularly with HR Operations leaders, Vendor teams, and Clients. oOperate as trusted aApplication Knowledge:Knowledge of HCMs and ATS like SuccessFactors, Workday and Case mgmt tools like ServiceNow, ZendeskGood Knowledge of Gen AI Agentic framework Practices. Should have some experience in implementing Gen AI/Agentic solutions in HR domainProfessional certifications in HR, project management (e.g., PMP), or technology platforms (e.g., Workday Certified) are advantageous.Skills Required:Experience in managing US region clientsExperience in managing large scale Talent Acquisition for US clientsExperience in managing end to end HR delivery of Global shared services with deep expertise of North American geographyDeep consulting, advisory, and Operations background with a track record of impressing clients through authoritative expertise and sharp, practical insightDemonstrated ability to interact with, influence, and manage senior client stakeholders including CHROs, SVPs, and VPs with the executive presence and credibility to drive alignment and build lasting relationships at the highest levels of client organizationsDeep Experience of managing large global multi-functionary HR and technology teams
Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of AccentureIt requires development and execution of strategy to achieve key business objectives in area of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical mattersIndividual should have wide latitude in decision making and determination of objectives and approaches to critical assignmentsDecisions have a major and lasting impact on areas outside of own responsibilityIndividual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation