Delivery Head

Responsibilities:

• Programme ownership: Own end-to-end delivery accountability for managed technology engagements spanning planning, execution, release management, and post-go-live support with clear SLA and milestone commitments to the client.
• Client relationship management: Serve as the primary delivery point of contact for client stakeholders; run steering reviews, present progress and risk registers, and proactively address issues before they escalate.
• Team leadership: Lead, motivate, and develop cross-functional pods comprising software engineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocity while managing attrition and bench gaps. Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and release ceremonies across one or more scrum teams; coach scrum masters and enforce agile hygiene without being dogmatic about process.
• Technical oversight: Partner with tech leads on architecture decisions, code quality standards, and technical debt management; review delivery estimates and call out scope or timeline risks grounded in engineering reality.
• SDLC and AIDLC governance: Apply a working command of software development lifecycle (SDLC) disciplines requirements, design, build, test, release, and maintenance and their AI-augmented equivalents (AIDLC), including model development pipelines, data validation gates, and responsible-AI checkpoints; ensure the team's operating rhythm and tooling reflect the right lifecycle model for each workstream.
• Delivery metrics and reporting: Define, track, and publish delivery KPIs velocity, defect density, release frequency, client CSAT and use data to drive continuous improvement.
• Risk and dependency management: Maintain an active risk and issue log; own the escalation path for blockers that cross team or client boundaries; coordinate with infrastructure, security, and third-party vendors as needed.
• Resource and capacity planning: Work with recruiting and resource management to forecast hiring needs, onboard new team members, and ensure the right mix of skills is available for upcoming sprints and milestones.
• Commercial awareness: Track hours burn, scope change, and margin health on your engagements; flag commercial risks and support the account management team in contract renewals and expansion conversations.
• Practice development: Contribute to building Netscribes' managed delivery playbooks, onboarding templates, and engagement operating models so that what works on one account can be replicated at scale.