Delivery Head -Automotive Americas

Job Description Delivery Head, Automotive Americas

• Own end-to-end delivery and growth for a portfolio of Automotive and Mobility accounts across North America, with accountability for revenue, margin, customer satisfaction and operational performance.
• Manage a multi-account portfolio of ~100–150+ associates, spanning onsite, nearshore and offshore delivery teams across diverse technology areas.
• Act as the senior delivery interface with customer , IT leaders, business stakeholders and sourcing teams, building strong executive relationships and trusted-advisor positioning.
• Drive revenue growth within existing accounts by identifying whitespace, shaping opportunities, supporting proposals/RFPs and converting delivery relationships into new business.
• Own annual and quarterly revenue, margin, utilization and growth targets, proactively managing gaps and developing recovery plans where required.
• Lead large Application Development, Maintenance & Support (ADMS/AMS), Digital Transformation, Cloud, Data, ERP and modernization programs within the Automotive ecosystem.
• Bring strong understanding of Automotive OEM, Commercial Vehicle, Captive Finance and Manufacturing domains, including vehicle lifecycle, manufacturing, supply chain, connected vehicle and dealer/customer ecosystems.
• Drive AI, GenAI and Agentic AI adoption across accounts, identifying workloads suitable for automation and developing credible productivity and business-value propositions for customers.
• Build and scale Automation and Testing transformation, including modern engineering practices, Playwright/automation frameworks, AI-led testing and next-generation Quality Engineering.
• Provide strong delivery governance, covering program health, SLA/KPI performance, financials, risks, escalations, quality, security, compliance and executive reporting.
• Own workforce and talent strategy across the portfolio, including demand forecasting, hiring, pyramid optimization, succession planning, critical-skill development and onsite/offshore mix.
• Lead complex transitions and transformations, including vendor consolidation, managed-services transitions, BOT/operating-model changes and movement of work across locations.
• Collaborate effectively with Sales, Pre-Sales, Consulting, Practices, CoEs, Staffing and Industry teams to build differentiated solutions and execute account growth strategies.
• Demonstrate strong executive communication, negotiation and stakeholder-management skills, with the ability to navigate complex matrix organizations and resolve high-impact customer and internal escalations.
• Operate as a business owner for the portfolio, combining delivery excellence, commercial acumen, technology leadership, people leadership and a strong growth mindset to expand strategic Automotive accounts.