INDORE · FULLTIME
Delivery Excellence Professional
SWITS DIGITAL
Indore · onsite · Posted 12d ago
Sourced from
Undisclosed1–5 yrsfulltimeIndore
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Title-Delivery Excellence
Experience- 1-5 years
Location- Indore, Pune, Bangalore , Hyderabad
Experience- 1-5 years
Location- Indore, Pune, Bangalore , Hyderabad
- Job Summary
We are looking for a Quality & Process Excellence professional with strong experience in Infrastructure Management processes, ITSM, quality governance, management reporting, Advanced Excel, Power BI, and automation. The role will be responsible for ensuring process compliance, conducting audits, monitoring service performance, driving continuous improvement, and delivering accurate management insights through reports and dashboards.
Key Responsibilities
Quality & Process Excellence
- Monitor compliance with processes, SOPs, quality standards, and Infrastructure Management practices.
- Conduct quality, ticket, and process audits and track corrective actions.
- Support Incident, Service Request, Problem, and Change Management processes.
- Monitor and report KPIs, SLAs, operational metrics, and quality performance.
- Identify process gaps, risks, and improvement opportunities and recommend corrective and preventive actions (CAPA).
- Maintain process documentation, audit records, quality reports, and governance trackers.
- Drive continuous improvement and process excellence initiatives.
- Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
- Present actionable insights and recommendations through management reports and dashboards.
Management Reporting & Analytics
- Develop, maintain, and automate operational and management reports using Advanced Excel and Power BI.
- Automate repetitive reporting and quality-related activities to improve efficiency and reduce manual effort.
- Collect, consolidate, analyze, and interpret operational data to support business decisions.
- Identify trends, patterns, SLA deviations, and process improvement opportunities.
- Ensure accuracy, completeness, consistency, and integrity of reporting data.
- Develop and support AI-powered agents and automation solutions for repetitive quality, audit, compliance, and reporting activities.
- Prepare management dashboards, scorecards, KPI reports, and performance summaries.
PowerPoint & Management Presentation
- Create professional and impactful PowerPoint presentations for management and client reviews.
- Develop charts, dashboards, visualizations, and executive summaries to communicate insights effectively.
- Translate complex operational data into clear and meaningful visual stories.
- Ensure accuracy, consistency, branding, formatting, and overall presentation quality.
- Prepare management review decks highlighting performance, trends, risks, gaps, and improvement actions.
Certification: - ITIL V4 Foundation-Preferred
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
AutomationitsmAdvanced Excelprocess documentationManagement reportingauditsBrandingProcess complianceCAPAChange ManagementInfrastructure ManagementAnalyticsFormattingPower BicomplianceArtificial IntelligenceAutomation Solutions
Section · Company
About SWITS DIGITAL
SWITS DIGITAL
IT Services & Consulting
21
employees
2024
2 years old
Chennai, Tamil Nadu
India
₹3.3L PA avg
Avg at SWITS DIGITAL
About
At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology. As a fast-growing company, we specialize in designing and develo
Industries
IT Services & ConsultingInternetRecruitment
Employee ratings
10 reviews
4.1/ 5
Culture
3.8
Career growth
3.7
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
Find them on