Delivery Excellence Partner(DERM)

The purpose of the job or role

– why it exists:

• To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
• To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
• To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
• To drive business process improvements leveraging Lean Six Sigma

Primary Responsibilities:

• Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
• Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
• Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
• Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
• Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
• Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Critical Success Factors:

• Excellent communication and presentation skills
• An eye for detail, analytical and data oriented with logical problem solving approach
• Client and Stakeholder management skills
• Influencing Skills
• Program management skills – soft skills & networking
• Assertive & self driven with an attitude of challenging the status quo
• Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements

• Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
• Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage
• LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.
• Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.
• Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO processes
• Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.