Delivery Assurance Manager
Darwinbox · Hyderabad · onsite · Posted 59d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
About Darwinbox:
is Asia's fastest-growing HR technology platform,designing the future of work by building the world's best HR tech, driven by afierce focus on employee experience and customer success, and continuous,iterative innovation. We are the preferred choice of 900+ global enterprises tomanage their 2.5 million+ employees across 116+ countries.
Darwinbox'snew-age HCM suite competes with local as well as global players in theenterprise technology space (such as SAP, Oracle, and Workday). The firm hasacquired notable customers ranging from large conglomerates to unicornstart-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra,Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNGCorporation, and many more.
Our vision ofbuilding a world-class product company from Asia is backed by marquee globalinvestors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed VenturePartners.
Role Summary
We are seeking an experienced Delivery Assurance Managerto join our dynamic team and ensure that every Darwinbox Implementationdelivers the desired transformational value to our enterprise users.
The Delivery Assurance Manager serves as a key liaison between implementationteams, clients, and internal stakeholders, ensuring that all deliverables meetdefined quality standards, timelines are adhered to, and client expectationsare exceeded throughout the implementation lifecycle alongside ensuring theirreadiness to manage the system in the long run.
The Delivery Assurance Manager serves as a key liaison between implementationteams, clients, and internal stakeholders, ensuring that all deliverables meetdefined quality standards, timelines are adhered to, and client expectationsare exceeded throughout the implementation lifecycle alongside ensuring theirreadiness to manage the system in the long run.
Key Responsibilities
Project Delivery Management
Overseeend-to-end Delivery Assurance for multiple concurrent Darwinbox Enterpriseimplementations across modules and geographies
Ensureadherence to Darwinboxs Implementation methodology Inflexion and establishedbest practices
Drivetimebound corrective actions via Client and Implementation Team leadership toensure that the required resources with desired capabilities are available forthe project.
Serve as thestrategic compass to ensure that Day 1 desired value is delivered on go-livebased upon the E3 methodology (Experience, Effectiveness and Efficiency).
Quality Assurance and Risk Management
Identifypotential risks, issues, and bottlenecks early and develop mitigationstrategies
Ensure thatregular delivery checkpoints and quality reviews are carried out and correctiveactions completed in time throughout the implementation lifecycle.
Implementcontinuous improvement initiatives based on lessons learned and improvementsloop closed with client, implementation teams and other internal stakeholders.
Steer RiskManagement and Mitigation discussions during Steering Committee Meetings andleadership connections.
Client Relationship Management
Serve as atrusted advisor to clients, providing expert guidance at every stage of theproject and enabling the client to Champion the Thriving in the Cloudapproach.
Handleescalations and work collaboratively with clients to resolve complex issues
Drive clientengagement initiatives and maintain strong relationships throughout the projectduration
OverseeImplementation Team to User handovers post-implementation and ensure successfultransition in conjunction with Darwinbox Customer Success Teams.
Process Optimisation and Innovation
Design andrefine delivery processes, methodologies, and documentation; maintain andprogressively improve delivery templates, checklists, and knowledgerepositories
Analyzedelivery metrics and provide insights for organizational improvement
Stay currentwith HR technology trends and integrate innovative approaches into deliverypractices
Act ascustodian of the Delivery Scorecard and corresponding actions forImplementations teams.
Lead specialprojects focused on integrating AI tools into Delivery Assurance Processes.
Qualifications
10 years of experience in HRMS/SaaS implementation (HRdomain preferred), with 4+ years in Darwinbox/Workday/similar global HCMplatforms deployments
Bachelorsdegree in Business, IT, or related. MBA degree preferred (MBA, MS in TechnologyManagement or equivalent)
Certificationslike Darwinbox, PMP, PRINCE2, Six Sigma or Agile/Scrum Master preferred
Deepunderstanding of HR Business Processes across multiple modules: Core HR, TalentDevelopment and Management, Employee Engagement, Payroll, leave, attendance andothers.
Skills Competencies
Excellent stakeholder management and communication skills
Proficient inplanning tools (JIRA, MS Projects or similar Project Management tools) and MSOffice suite
Familiaritywith data migration, APIs, Excel/SQL/spreadsheets
Strong projectgovernance, risk mitigation, and multi-stakeholder coordination capabilities
Ability toprioritize, multitask, and drive projects under tight timeline
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Agileapishr technologyFacilities ManagementHr Techcustomer successOracle DBHCMDarwin BoxconcurrentJira AtlassianData MigrationcloudPMPPrince2Employee EngagementAI ToolsHRMSCommunication Skillsclient relationshipArtificial Intelligence
About Darwinbox
Darwinbox
Software Product
952
employees
2015
11 years old
Hyderabad / Secunderabad, Telangana
IN
₹12.2L PA avg
Avg at Darwinbox
About
Darwinbox is an HR technology firm that automates HR processes, helping businesses enhance employee engagement and streamline talent management operations.
Industries
Software ProductInternet
Employee ratings
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