Del Center Strategy & Ops Analyst

Skill required: NA - Customer Service Delivery


Designation: Del Center Strategy & Ops Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations. The team helps drive a transparent view of the status of the center, especially in terms of data and metrics, (cost per square foot, cost per FTE, cost to hire, seat utilization, shift utilization, seat sharing, accreditation (e.g., ISO) codes and audit and local real estate strategy.) The team also works on managing the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken, allocated costs to contracts, drives down year-on-year costs (including capital expenditures) and ensures accurate allocation of all shared facilities costs. They also help ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery and drive efficiency. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations.This role will support solutions across capabilities; largely Compliance as a Service (Know Your Customer, Anto Money Laundering), Finance and Accounting (P2P, O2C, RTR, FP&A) and potentially Procurement and Supply chain. Knowledge of 1 or more domains is expected. They are expected to be able to work with SMEs to build solution across offerings. Process of providing products, services, and support to customers in a manner that meets or exceeds their expectations. It involves all interactions and touchpoints between a business and its customers throughout the entire customer journey.


What are we looking for Detailed Job Description:

Understand overall objectives and business performance targets and support in achieving those targets.

Accenture Transport Capacity Management tool related queries

Airline model queries related to space and transport.

Transport Profile approval/rejection requests and queries

SPOC access approvals and queries

New Deal creation requests and queries

Out of Boundary requests and queries

Medical cab request and queries

New facility creation requests

TMS related queries

ACP related queries

Routing queries

OTA/OTD related queries

Transport share point access request

New shift enablement requests and queries

Good in reporting


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualification Any Graduation