Job Purpose
This position is open with Bajaj Finance ltd.
Duties and Responsibilities
Duties and Responsibilities:
Planning
Coordination with business stakeholders to understand their problems and pain points.
Understand any process changes that are being initiated. Detail out the needs and expectations for fixing, enhancing and improving collections systems and applications.
Identify and align with business on projects/ initiatives for driving efficiency and effectiveness of collections systems and applications.
Propose new solutions and capabilities to be implemented. Align with business team and get approvals.
System Management Enhancements
Monitor and review existing applications and systems. Identify issues and concerns. Seek additional feedback from field teams. Work with IT team and Collections teams to address and resolve.
Apart from the high priority projects identified in the AOP, regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same.
Identify risks and create business continuity plans for key processes.
Work with various business stakeholders to detail out the requirements for changes in IT systems. Collate, analyse and Create the Business Requirements Document (BRD).
In collaboration with the IT team, explore and assess available solutions in the market. Conduct PoC for existing solutions. Also explore options to build the solutions in-house/ through a technology vendor.
Partner with the IT team to conduct cost-benefit analysis of various options and budgeting. Discuss with business and get approval.
Discuss technical feasibility and compatibility of solution with IT team. Work with concerned stakeholders to close commercial negotiations and finalise.
Drive program management of technology development. Track and report milestones. Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution.
Work with team to do functional and user acceptance testing of the new/ reworked systems. Partner with the IT team to address any bugs or issues and productionise. Ensure production sanity by implementing with a control group.
Make other COE teams aware of new solutions; ensure seamless integration of processes and systems.
Create training documents and other material to educate users about the new/ reworked systems. Go live with user training. Where required (in case of significant changes), conduct training sessions.
Drive and monitor change management for new/ reworked systems.
Support other teams and provide technical expertise consulting on any new policies or process changes that are being introduced.
Team Management:
Participate in selection process to identify the right talent for positions within the team
Determine individual training needs and development plans to build expertise and enhance skills in the team
Set objectives, conduct reviews and close appraisal processes for the team as per timelines
Required Qualifications and Experience
Required Qualifications and Experience:
A minimum of about 8 yearsexperience in same field and overall 5 years of experience
Post graduate from a reputed Institute
Strong knowledge of collections and Workflow and System Management
Prior experience of work in Systems domain User Management
Strong team management skills and performance drive abilities in diverse environment
Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience
Experience of IT / Project management will be advantage
Interest and passion to work with highly aggressive teamSourced from naukri
