Dealer Success Manager

Key Responsibilities

• Onboard new dealers and train them on products, tools, and processes
• Be the primary point of contact for assigned dealer accounts
• Monitor dealer performance against the target metrics and share insights
• Drive adoption of platform features and increase revenue per dealer
• Resolve dealer issues quickly, coordinating with support, sales, and product teams
• Conduct regular business reviews (weekly/monthly/quarterly)
• Identify upsell and cross-sell opportunities
• Reduce churn by spotting at-risk dealers early and acting on it
• Maintain accurate records in CRM and report on key metrics

Requirements

• Bachelor's degree in business, Marketing, or related field
• 3+ years (preferred) in customer success, account management, or dealer/channel management
• Strong communication and relationship-building skills
• Comfortable with data, CRM tools, and reporting
• Problem-solving mindset and ability to handle multiple accounts
• Willingness to travel for dealer visits (if field-based)
• Knowledge of the automotive/relevant industry is a plus