Dealer Relationship Manager, TDAF

Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 81 600$/$81,600 - 115 200$/$115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: TD Auto Finance is a dynamic division within TD. This is an exciting opportunity to join a rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners. In Canada we also finance recreational and leisure vehicles and serve the Prime and Non-Prime Auto market.

In the goal to become Canada’s #1 auto lender we are over 900 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside sales, loan administration, customer service, collections and recovery, and our federated functions of risk management, technology solutions, finance & human resources. Our offices are located in Canada in Toronto, ON, Brossard, QC & Nanaimo, BC.

Job Description

Under the direction of a Director of Business Banking, the Dealer Relationship Manager (DRM) is a professional sales consultant, responsible for establishing and maintaining productive, long term relationships with TDAF's dealer partners while focusing on business development in an assigned territory. The DRM will achieve targeted volume production through a disciplined sales approach to managing an assigned territory and by providing outstanding levels of service to TDAF's dealer customers. The incumbent performs all duties within established Marketing Policies & Procedures. Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory (Retail & Wholesale).

Use market intelligence and TDAF forecasting metrics to assist in establishing target volumes and corresponding marketing plans that meet or exceed the required growth for the assigned territory.

Gather and maintain in TDAF’s CRM, intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data.

Monitor and increase TDAF’s registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in CRM and using targeted sales techniques.

Monitor and increase TDAF’s submitting and funding dealer penetration in the assigned region through focused service on targeted accounts.

Enhance the depth of relationships within the dealership by maintaining regular contact with multiple key contact points within the dealership.

Develop and maintain positive relationships with TDAF’ Alliance partners through regular telephone, email and in-person meetings.

Consult with TDAF’s dealer customers to understand their specific needs and objectives regarding their approach and understanding of the special finance market;

Maintain a high level of industry knowledge with a specific expertise in special finance and it’s applications within the dealership to provide consultative service to our dealer partners.

Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.

Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TDAF.

Job Requirements Employ effective territory management practices to maximize opportunities and minimize risk within the assigned region.

On the road at least 80% of the time. An average of 4-5 dealer visits per business day are maintained by using an efficient, cost effective and flexible territory schedule that is housed in CRM.

Uphold TDAF’s service proposition by ensuring adequate preparation is completed prior to dealer calls ensuring value is presented within each visit.

Effectively utilize various visit types within the dealership to deploy TDAF’ product throughout each dealer account.

Use market intelligence and field inspections to manage TDAF’s risk within the dealer network.

Use market penetration information as well as activity data to adjust territory scheduling and frequency of dealer visits based on service needs and opportunities.

Coordinate the field territory schedule with the ISR’s internal contact cycle for non-prime business.

Help prepare, validate and finalize new dealer sign up information

Monitor dealer performance on a monthly basis.

Continued dealer training on various industry topics

Offer our dealer population an exceptional and unique service.

Additional Information Maintain ongoing dialogue and open communication with internal TDAF departments and external dealer contacts to ensure superior service to all dealer accounts.

Communicate product and service changes, promotions and other TDAF information to dealer network in a timely and effective manner.

Fully bilingual (French/English)

Effectively communicate TDAF competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.

Develop and maintain strong knowledge of TDAF Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers.

Carry out campaign assignments as outlined by department management.

Liaise with the credit department and funding departments to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.

Provide leadership to and work jointly with the Internal Sales Representative for the assigned territory to enhance the service level provided, and more effectively market to dealer partners;

Effectively communicate market intelligence regarding dealer network, competition, economic considerations, TDAF positioning and other pertinent data to the department management.

Develop a close and positive working relationship with the Credit and Funding teams to enhance the combined service offering to dealer customers and assist in credit decisioning and funding processes;

Stay abreast of changes in the retail landscape and communicate trends and opportunities to dealer partners.

Provide feedback in scheduled department conference calls and meetings.

Complete assigned reports for department managers.

Network within the Industry to obtain market information and help deploy TDAF’ product and services.

Grow TDAF's wholesale footprint through acquisition of floorplan accounts & maintenance of existing floor plan relationships

Post-Secondary Education (University Degree, College Diploma or equivalent) or equivalent experience in Finance, Sales or Business Development.

Experience in consumer finance and business development

Knowledge and or relationships in the Auto Industry will be considered an asset

Excellent interpersonal, verbal and written communication skills

Strong achievement motivation and demonstrated ability to meet sales targets.

Proficiency with Microsoft Office: Word, Excel and PowerPoint.

Willingness to travel, with valid driver's license and reliable vehicle.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process  We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.